12 of 12 Permanent Customer Service Jobs in Midlothian

Areas Covering: Glasgow & Edinburgh Salary: £25,000 - £30,000 SCG Together is seeking a skilled and customer-focused Technical Support Field Engineer to join our team. The role involves providing on-site technical support, installation, maintenance, and fault resolution across customer locations. The successful candidate will represent … professionally while delivering high-quality technical service. Responsibilities: Provide on-site technical support, diagnostics, and fault resolution for customer systems and equipment Install, configure, and maintain hardware, software, and network infrastructure Respond to service requests and incidents Troubleshoot and resolve issues efficiently, escalating where necessary Carry out preventative ...

Retrieval-Augmented Generation (RAG) Learn how to integrate external knowledge into AI systems using RAG techniques and vector databases. Step 10 – AI Specialised Customer Service Chatbot Project Combine prompt engineering and RAG to build an AI-powered customer service chatbot, delivering intelligent responses using vector databases ...

Retrieval-Augmented Generation (RAG) Learn how to integrate external knowledge into AI systems using RAG techniques and vector databases. Step 10 – AI Specialised Customer Service Chatbot Project Combine prompt engineering and RAG to build an AI-powered customer service chatbot, delivering intelligent responses using vector databases ...

Retrieval-Augmented Generation (RAG) Learn how to integrate external knowledge into AI systems using RAG techniques and vector databases. Step 10 – AI Specialised Customer Service Chatbot Project Combine prompt engineering and RAG to build an AI-powered customer service chatbot, delivering intelligent responses using vector databases ...

support function within a legal or professional services environment . You will be responsible for managing day-to-day IT support operations, ensuring high service levels, and supporting business-critical systems in a fast-paced, client-focused setting. Key responsibilities: Lead and manage the IT support team and service desk Ensure timely resolution of incidents and service requests Support and maintain core business and legal applications Work closely with stakeholders to align IT support with business needs About you: Proven experience as an IT Support Manager Background in a legal or professional services environment Strong leadership, communication ...

exciting new projects also in the pipeline. Key aspects of working in an agile team at MO Focus on delivering working software Blending user (customer) feedback and best practice to evolve what we deliver Continuously inspect and adapt how we deliver software Utilise great testing principles, TDD & automation … work with a network of around 5,000 car dealers and all the major manufacturers. We pride ourselves on delivering outstanding customer service, achieving an independently verified customer satisfaction rating of 9.8 out of 10. Our values are at the heart of everything we do. They represent ...

exciting new projects also in the pipeline. Key aspects of working in an agile team at MO Focus on delivering working software Blending user (customer) feedback and best practice to evolve what we deliver Continuously inspect and adapt how we deliver software Utilise great testing principles, TDD & automation … work with a network of around 5,000 car dealers and all the major manufacturers. We pride ourselves on delivering outstanding customer service, achieving an independently verified customer satisfaction rating of 9.8 out of 10. Our values are at the heart of everything we do. They represent ...

remote working with occasional hybrid travel Competitive pension contributions and a comprehensive benefits package Key Responsibilities: Architect and implement robust Dynamics 365 solutions (Sales, Customer Service, Marketing, Power Platform) Lead technical architecture throughout the full project lifecycle Integrate Dynamics 365 with Azure services and third-party platforms Develop ...

mentoring, and career development. Key Responsibilities of the Junior SQL DBA: As part of our SQL team, you'll provide DBA support to managed service clients and, as your confidence grows, get involved in exciting database consultancy projects. Your role will include: Resolving database support requests from managed service … variety and challenge are guaranteed. What we're looking for: We're looking for someone who is curious, motivated, and passionate about delivering great customer service. Core skills & experience: 1–2 years' experience in SQL Server DBA support/administration Ability to juggle multiple tasks in a fast-paced ...

Helpdesk Technician (13 Years Experience) Edinburgh/Hybrid Up to £35,000 Were looking for a motivated and customer-focused IT Helpdesk Technician to join our growing team. This is a great opportunity for someone with 13 years of helpdesk experience who is keen to develop their technical skills … friendly and efficient technical assistance to users across the business. Youll troubleshoot issues, resolve incidents remotely, and escalate where necessary, all while delivering excellent customer service. Key Responsibilities Provide first-line and second-line IT support to end users Troubleshoot hardware, software, and network-related issues Support Windows desktops ...

Outbound Customer Sales Advisor Edinburgh £26,227.50 + uncapped commission (£40,000 OTE) 37.5 hours per week, Monday to Friday between 9am 8pm, and Weekends 9am 5pm, on a rotational shift pattern. 31 days holiday, discounted gym membership, enhanced pension, private healthcare, employee wellbeing support and career coaching … slow down anytime soon as we play our part in ensuring future-proof full fibre coverage. We continue to raise investment for our infrastructure, service and people through our top-notch partnerships, and were confident and enthusiastic about what is coming next for the GoFibre family, as we strive ...

systems. The role involves both planned installations and reactive callouts (1 in 5 call-outs), requiring strong technical skills, attention to detail, and excellent customer service. The engineer will work closely with clients to ensure all systems are installed to specification, compliant with relevant regulations, and functioning effectively. … Engineer: Install, configure, and maintain CCTV systems, access control, and fire alarms Conduct site surveys and advise clients on suitable security solutions Respond to service call-outs and troubleshoot faults efficiently Ensure all installations comply with relevant standards and safety regulations Provide training and support to clients on system ...