20 of 20 Permanent Customer Service Jobs in Midlothian

2nd Line IT Service Desk Analyst Job Type: Permanent Full-Time - Hybrid 3 days in the office/2 days WFHLocation: Edinburgh City Centre Salary: £28,000.00-£35,000 (depending on experience) MUST HAVE A DRIVERS LICENSE Hours of work: The hours of work are 37.5 per week between 7:30 - 18:00 with 1h lunch break (rotating shifts … or 09:30 - 18:00) My client is a leading IT MSP based in the Edinburgh area who are recruiting for a 2nd Line IT Service Desk Analyst. 2nd Line IT Service Desk Analyst Responsibilities: Provide an exceptional customer experience through technical support and assistance to end-users remote or on-site as required. Troubleshoot and resolve … hardware, software, and network issues promptly and effectively. Fix 70% of incidents at first contact (when possible). Achieve overall customer satisfaction of 95%. Achieve overall customer service level (SLA) of 98%. Ensure adherence to performance targets. Ensure that incidents are dealt with according to customer and priority needs. Log all support interactions and More ❯

2nd Line IT Service Desk Analyst Job Type: Permanent Full-Time - Hybrid 3 days in the office/2 days WFH Location: Edinburgh City Centre Salary: 28,000.00- 35,000 (depending on experience) MUST HAVE A DRIVERS LICENSE Hours of work: The hours of work are 37.5 per week between 7:30 - 18:00 with 1h lunch break (rotating … or 09:30 - 18:00) My client is a leading IT MSP based in the Edinburgh area who are recruiting for a 2nd Line IT Service Desk Analyst. 2nd Line IT Service Desk Analyst Responsibilities: Provide an exceptional customer experience through technical support and assistance to end-users remote or on-site as required. Troubleshoot and resolve … hardware, software, and network issues promptly and effectively. Fix 70% of incidents at first contact (when possible). Achieve overall customer satisfaction of 95%. Achieve overall customer service level (SLA) of 98%. Ensure adherence to performance targets. Ensure that incidents are dealt with according to customer and priority needs. Log all support interactions and More ❯

Inc, we have the advantage of being part of one of the worlds leading technology companies, with instant access to the latest innovation all supported by our market leading service operations. Our core values - Integrity, Passion, Courtesy & Respect, Inclusivity, Knowledge, People, and Flexibility - shape our culture and guide our actions. We prioritise ethical business practices, fostering relationships and promoting … shared success, and we actively encourage you to bring your whole self to Apogee. Please take the time to look at our excellent Trustpilot reviews We have been awarded Customer Experience Foundation Membership showing our commitment to excellent customer service. JOB DETAILS We are seeking a skilled Service Engineer to join our dynamic team. In this role … you will be responsible for providing exceptional service support to our diverse customer base. Key responsibilities include: Conducting service visits to address reported calls and maintain high standards of professional service support. Responding promptly to customer service requests for the repair of business equipment. Performing fault diagnosis and implementing effective repairs through adjustments, cleaning More ❯

Service Desk Engineer Edinburgh/Hybrid Fixed Term Contract (6 Months) - £30,000 You will be working within a small team of Service Desk Engineers, you will support the staff with 2nd level technology support across a broad range of software applications and hardware devices. Your focus will be on resolving customers needs efficiently, getting it right first … time, and displaying excellent customer service standards. Key Responsibilities/Deliverables : Liaise with your designated Office Manager to ensure that the Technology provision within the office is performing as expected. Respond to tickets/issues from customers with technical and substantive questions. Log incident details and maintaining a record of progress and issue resolution details. Carry out extensive … remotely using remote access tools to gain control of the customers device. Guide new staff through the Technology onboarding activities. Follow process and retain ownership, including communication with the customer, when incidents need to be escalated to 3rd level support. About You Excellent customer service skills Team player with a collaborative style and strong communication skills. Strong More ❯

Law Firm. This role offers the opportunity to work in a busy, professional services environment where you'll play a key part in keeping systems running smoothly, ensuring excellent customer service, and helping users remain productive. Travel to other sites required: Glasgow, Stirling and Newcastle The Role: Providing in-person and remote technical support, ensuring a positive user … permissions. Documenting incidents and resolutions clearly and accurately. Travelling regularly to offices across Newcastle, Glasgow, Edinburgh, and Stirling. Requirement: 3+ years' experience in a relevant IT support role Excellent customer service and communication skills. Strong troubleshooting and root cause analysis abilities. Hands-on experience with Windows environments and end-user support. Qualification in an IT-related discipline (degree … certifications in Microsoft or related technologies. Experience working in the professional services industry. If you're a confident, proactive IT professional who thrives on solving problems and delivering excellent service, please APPLY ASAP. More ❯

Law Firm. This role offers the opportunity to work in a busy, professional services environment where you'll play a key part in keeping systems running smoothly, ensuring excellent customer service, and helping users remain productive. Travel to other sites required: Edinburgh, Glasgow, Stirling and Newcastle (all expenses covered) The Role: Providing in-person and remote technical support … permissions. Documenting incidents and resolutions clearly and accurately. Travelling regularly to offices across Newcastle, Glasgow, Edinburgh, and Stirling. Requirement: 3+ years' experience in a relevant IT support role Excellent customer service and communication skills. Strong troubleshooting and root cause analysis abilities. Hands-on experience with Windows environments and end-user support. Experience with vSphere. A solid understanding and … certifications in Microsoft or related technologies. Experience working in the professional services industry. If you're a confident, proactive IT professional who thrives on solving problems and delivering excellent service, we'd love to hear from you. More ❯

Vision Co-develop the home charging strategy and delivery roadmap in collaboration with senior leaders Define near-term and long-term objectives that align with MO's energy and customer transition goals Translate strategy into tangible features, tools and journeys for diverse customer groups (e.g. tenants, those without driveways, etc.) Backlog Ownership & Delivery Own and manage the product … backlog using appropriate prioritisation frameworks (e.g. MoSCoW, RICE, WSJF) Ensure backlog reflects strategic goals, customer needs, and technical feasibility Write user stories with clear, testable acceptance criteria, aligned to desired outcomes Balance tactical delivery (e.g. cable mat journeys, install funding tools) with strategic enablers (e.g. local authority integration, payment model pilots) Customer & Stakeholder Engagement Act as the voice … of the customer in all squad activity; ensure accessibility and inclusion are embedded from day one Lead on customer research touchpoints with Innovation and Insights to validate direction Collaborate with stakeholders across procurement, legal, energy, policy and marketing to align plans and manage interdependencies Agile Team Leadership Work closely with the squad Scrum Master and delivery team to More ❯

enables on-the-go EV charging that genuinely works for our community - not just technically, but physically, financially, and experientially. You will drive strategic partnerships, accessibility data integration, and customer-facing feature development within a multi-disciplinary squad. This is a key role in making sure that the transition to electric is possible for all, regardless of where or … how a customer needs to charge. Key Responsibilities Strategic Roadmap & Vision Define and evolve the roadmap for public charging that reflects the physical accessibility, roaming availability, and pricing needs of our customers Lead the product thinking behind how we surface accessibility data, coordinate with charging networks, and shape the Go App experience Translate the strategy into deliverable features, partnerships … criteria that reflect the lived experience of disabled EV users Guide delivery on initiatives such as CPO data integrations, site accessibility reviews, and app enhancements in collaboration with Electroverse Customer & Stakeholder Engagement Collaborate with CPOs (Charge Point Operators) to develop scalable and reliable data-sharing models Partner with advocacy groups (e.g. Disabled Motoring UK) and research teams to co More ❯

Data Engineer Who are Diligenta? Diligenta's vision is to be acknowledged as Best-in-class Platform-based Life and Pensions Administration Service provider. Customer service is at the heart of everything we do, and our aim is to transform our clients' operations. A business that has been described as ‘home’ by existing employees, we drive a … policies, such as Carer’s Leave, Foster Leave and Retirement Leave A contributory company pension scheme where we match your contributions up to 6%, Group Life Assurance ('Death in Service') & Group Income Protection What you’ll be doing: Help build, implement and contribute to best practises within the engineering environment such as naming conventions, coding standards and design briefs. More ❯

Data Engineering Manager Who are Diligenta? Diligenta's vision is to be acknowledged as Best-in-class Platform-based Life and Pensions Administration Service provider. Customer service is at the heart of everything we do, and our aim is to transform our clients' operations. A business that has been described as ‘home’ by existing employees, we drive … policies, such as Carer’s Leave, Foster Leave and Retirement Leave A contributory company pension scheme where we match your contributions up to 6%, Group Life Assurance ('Death in Service') & Group Income Protection What you’ll be doing: Contribution to, creation and implementation of best practices to coding standards, naming conventions and design briefs. Overseeing coding standards and repository More ❯

Life on the team Inside Sales is a commercially minded customer service function accountable for delivering great experiences for customers in the sourcing of their technology requirements. Inside Sales put customers and their needs at the centre of all its decision making while ensuring profitable sales for Computacenter. Inside Sales teams have a range of skills focussed on … pre-sales, order management and post-sales operational space.With a deep understanding of Computacenter's customer needs and contracts and working closely with GTS (Group Technology Sourcing), Country Units and Delivery teams, Inside Sales support both retention and growth of customers. As a Team Leader you will be responsible for delivering a great Customer experience from pre-sales … both internally and with our customers) whilst also supporting and developing team members. Proactive management and the ability to highlight areas of improvement are key to delivering the excellent customer experience we expect. What youll do Customer Satisfaction Will be accountable for the experience customers receive from pre-sales and delivery teams. Will partner closely with various experts More ❯

Inc, we have the advantage of being part of one of the worlds leading technology companies, with instant access to the latest innovation all supported by our market leading service operations. Our core values - Integrity, Passion, Courtesy & Respect, Inclusivity, Knowledge, People, and Flexibility - shape our culture and guide our actions. We prioritise ethical business practices, fostering relationships and promoting … shared success, and we actively encourage you to bring your whole self to Apogee. Please take the time to look at our excellent Trustpilot reviews We have been awarded Customer Experience Foundation Membership showing our commitment to excellent customer service. JOB DETAILS We are looking for a motivated and technically minded individual to join our Engineering team as … a Trainee Field Service Engineer . You will become one of Apogees front-line representatives, learning to support and maintain devices across client sites, ensuring we deliver exceptional service every time. You will receive full training and coaching including a dedicated induction programme in Lincoln (with all travel and accommodation expenses covered) to give you the skills and More ❯

Senior IT Engineer - Edinburgh - Hybrid If you're an experienced IT support professional with a background in Managed Service Providers (MSP) looking to advance your career, a thriving IT managed services provider in Edinburgh is seeking a Level 2 IT Support Engineer to join their team. This hybrid role offers flexibility and occasional travel across Scotland, along with comprehensive … for desktops, laptops, servers, and mobile devices running Windows 11, MacOS, and Microsoft 365.- Microsoft Entra/Azure AD Administration: Manage users, groups, access, and support cloud identity issues.- Customer Service: Deliver friendly, professional support to end-users via phone, email, and on-site.- On-Site Visits: Travel to client offices around Scotland as needed (pool car or … mileage reimbursement provided).- Ticket & Documentation Management: Log issues, track progress, and document resolutions.- System Maintenance: Proactively monitor customer systems and remediate alerts.- Project Support: Assist senior engineers with IT projects such as new client onboarding, Office 365 migrations, and network installations.- Continuous Improvement: Contribute to the knowledge base and help refine processes.Essential Qualifications & Experience:- Right to Work in More ❯

into a best-in-class offering. Key responsibilities: Design and deliver end-to-end e-learning modules (including video, audio, and interactive assets) for business-critical topics, compliance, and customer-focused development. Develop structured learning journeys in our LXP, ensuring they align with Core Skills and progression pathways within the Career Framework. Build and continuously enhance learning content that … the new cars sold in the UK) and work with a network of around 5,000 car dealers and all the major manufacturers. We pride ourselves on delivering outstanding customer service, achieving an independently verified customer satisfaction rating of 9.8 out of 10. Our values are at the heart of everything we do. They represent ambition, and More ❯

team is at the heart of our business. Multi-skilled across multiple technologies and product ranges, our engineers possess a wide range of knowledge built up over many years. Customer service oriented and driven to deliver the very best levels of engineering, our engineers take pride in their daily work. This role will report to the Lead Supervisor … Control, Audio Visual, Public address & Voice Alarm systems. Assist senior engineers with Retrofit upgrades/extensions to existing systems as part of remedial works packages. Provide high levels of customer services. Develop an understanding of site plans, to allow installs to take part based on site survey documentation. Complete documentation in line with company standards. Work within strict H … Good administration skills with sound working knowledge of business systems and mainstream applications e.g., Microsoft Office 365. Excellent team player and relationship builder Project oriented but can interchange on service-related tasks when required. Company Values At North we embrace the following values: Know Your Craft: We strive for excellence in our work, continuously learning and adapting to stay More ❯

We are focused on growing our direct and advised wealth platforms and repositioning our specialist asset management business to meet client demand. We are committed to providing excellent client service, supported by leading technology and talent. Aberdeen comprises three businesses, interactive investor (ii), Investments, and Adviser, each of which focuses on meeting and adapting to our clients' evolving needs … join our UK-based team in Edinburgh. You will help support our global network infrastructure, handling both BAU issues and provide support for projects. Ideal candidates should possess excellent customer service skills and be capable of working effectively both within a team and independently. Incident, change and problem management is a crucial aspect of this role, requiring regular … updates to the business and through the service desk. The team's responsibilities will be closely integrated with other teams within the Enterprise Services department. Therefore, it is essential that you can establish strong connections with other technical team members in IT and the desktop support teams. Key Responsibilities Provide network support for Aberdeen's global network and Cloud More ❯

Junior Account Executive Company Overview:, The successful candidate will be engaging with Commercial and Education client bases of a leading managed IT Service Provider. With sites across the UK and Ireland, the business has been operating for almost 50 years and is entering a new phase of exciting growth! Role Overview: You will play a crucial role in driving … business growth by managing client relationships and identifying new business opportunities. You will be responsible for understanding client needs, delivering tailored solutions, and ensuring a high level of customer satisfaction. This position requires a proactive, results-driven individual with excellent communication skills and a passion for sales. What they offer: £26k basic salary, with OTE taking your total earnings … with warm leads Prepare and deliver compelling sales presentations and proposals tailored to client need Collaborate with internal teams to ensure seamless delivery of products/services and exceptional customer service Meet and exceed sales targets and performance metrics Stay informed about industry trends, market conditions, and competitors to provide strategic insights Handle client inquiries and resolve issues More ❯

cover the Edinburgh and West Lothian area for a leading fire protection specialist. This is a brilliant opportunity for a Fire Systems Engineer with strong technical skills and a customer-first mindset to work across high-end commercial and industrial sites. Whether you're an experienced Fire Systems Engineer seeking a fresh challenge or ready to step into a … pw Company van or car (spouse usage permitted) Full kit: PPE, mobile, laptop, test equipment, power tools 33 days paid annual leave Sick pay, pension, and death-in-service cover GP app and Employee Assistance Programme Comprehensive training and product-specific education Career development in a growing, forward-thinking company ?? Fire Systems Engineer Overview: Service, maintain, and commission … systems Integrate new devices into existing setups with precision and compliance Respond to scheduled and reactive maintenance calls Ensure full adherence to British Standards and BAFE regulations Deliver exceptional customer service across commercial and industrial sites Participate in on-call rota with £210 allowance Support wider business operations including project delivery and sales ?? What Youll Bring Proven experience More ❯

Life on the team Inside Sales is a commercially minded customer service function accountable for delivering great experiences for customers in the sourcing of their technology requirements. Inside Sales put customers and their needs at the centre of all its decision making while ensuring profitable sales for Computacenter click apply for full job details More ❯

environment, this could be the role for you! What you'll be doing: Acting as the first point of contact for clients via phone and email, logging and managing service requests. Coordinating engineers' schedules, allocating jobs, and tracking progress through our CRM system. Supporting the finance team with invoicing, purchase orders, and follow-ups. Maintaining accurate records, documentation, and … reports. Assisting with general office administration and supplier liaison. Helping drive improvements in processes and customer service. What we're looking for: Experience in a helpdesk, service coordination, or admin role (ideally in facilities management, construction, or building services). Excellent organisational skills and ability to multitask under pressure. Strong communicator confident over the phone and in writing. More ❯