6 of 6 Permanent ITIL Jobs in Midlothian

Operations Manager to lead our IT operations. The ideal candidate will have a strong background in IT Service Management (ITSM) and IT Infrastructure Library (ITIL) frameworks, with extensive experience in cloud operations and service delivery click apply for full job details ...

postholder will ensure that infrastructure and support services meet business-agreed levels of performance, availability, user experience and user satisfaction in line with ITIL best practice. The postholder will work in strategic partnership with the IDS Leadership Team to develop, deliver and support the current and future architecture and operations ...

Operations Manager to lead our IT operations. The ideal candidate will have a strong background in IT Service Management (ITSM) and IT Infrastructure Library (ITIL) frameworks, with extensive experience in cloud operations and service delivery. This role requires a visionary leader who can optimize our operational processes, ensure service excellence … availability, performance, and security. Develop and implement operational strategies aligned with organizational goals, focusing on efficiency, scalability, and cost-effectiveness. IT Service Management (ITSM) & ITIL: Champion the adoption and adherence to ITIL best practices across all operational processes, including incident management, problem management, change management, release management, and service request ...

prioritising incidents, requests, & escalations accordingly Work well within the client environment Ensure that all activity is accurately documented and recorded in line with ITIL practises Contribute to the creation and up-keep of Knowledge Base Articles Be comfortable working in a highly regulated environment, adhering to local and global policies … skills Experience of supporting all Windows operating systems Experience of supporting Microsoft Office suites including Office 365 Experiencing working in a highly regulated/ITIL environment, with appropriate service/ticketing systems Proficiency with Network Infrastructure e.g. switches, routers, APs, patching, network architecture knowledge Server Hardware support experiencing (racking & providing ...

Azure 365 contacts Day to day management of the internal helpdesk to communicate with users for incidents, problems and change requests Work within ITIL based SLA (service level agreement) delivery Data and software testing for key projects About You . Experience in software or IT support roles Working knowledge … ITIL framework Strong communication and people-focused support skills Ability to collaborate effectively across teams Proactive approach to problem-solving and self-development Due to close links to the UK Home Office our client will require all successful candidates to go through SC Clearance. Candidates must be UK citizens, have ...

SLAs. Govern the transition of new and changed IT services into live operations, ensuring operational readiness and service quality. Drive continual service improvement using ITIL-aligned processes and measurable outcomes. Act as the primary service contact for customers, managing IT service performance, expectations, and demand. Coordinate and prioritise incidents, problems … similar role. Experience working in a complex, multi-service or managed services environment. Strong understanding of the IT service lifecycle, ideally aligned to ITIL practices. Excellent communication and stakeholder management skills, with the ability to engage at all levels. Strong organisational skills with the ability to manage multiple priorities ...