IT Service Desk Manager
- Hiring Organisation
- Business Stream
- Location
- Edinburgh, Midlothian, United Kingdom
- Employment Type
- Full-Time
- Salary
- £45,000 per annum
closely with colleagues, business stakeholders and external IT partners to meet agreed service levels. You’ll also use service insight, automation and the Halo ITSM platform to improve processes, strengthen service reliability and create an excellent colleague experience. About you You’ll be a customer-focused and approachable IT professional … effective relationships across the business. Experience of working in an ITIL-aligned service desk or IT operations environment, with a good understanding of IT service management processes and tools. Strong working knowledge of Microsoft Windows, Microsoft 365, cloud services and a range of infrastructure technologies, including networking, cyber security ...