2 of 2 Permanent SLA Jobs in Midlothian

flows between DERMS, grid control systems (SCADA, ADMS, EMS), and distributed energy resources. Investigate and resolve incidents, service requests, and escalations in alignment with SLA requirements. Conduct root cause analysis (RCA) and drive permanent fixes for recurring or high-severity issues. Support patching, upgrades, deployments, and system configuration changes. Collaborate ...

love to hear from you. To attend customer sites to provide support on IT hardware and software products, within the required Service Level Agreement (SLA). To work efficiently and proactively to deliver IT support services to a wide range of customers. Security clearance or willingness to apply will … Field Delivery Manager throughout the day to effectively manage all call details Real Time and gain full understanding of the customer's SLA requirements. Utilise a mobile device to check and update allocated calls in a timely manner to achieve required commit time, and reflect actual work done in Real ...