3 of 3 Permanent Service Delivery Jobs in Midlothian

etc.). Interact with the Customer Enterprise Architect to ensure that the services the provider delivers are aligned with the reference architecture, architecture guidelines, principles, policies, and technology and service standards. Handle applications and infrastructure architecture discussions with customer. Develop a vision and roadmap for the Infra, Cloud & Security Services as directed by the customer that address the changing … business and technical needs. Proactively bringing new and innovative technical and service solution suggestions to the customer, as required and defined in the Agreement. Ensure that services and technology are compliant with internal and external rules and policies. Develop new solutions to meet business requirements for technology and service architectures. Understand and select tools to implement the service delivery performance measurements required for performance management. Develop and maintainIT architecture frameworksto support business goals. Defineroadmaps, standards, and best practicesfor IT infrastructure and operations. Leadcloud migration strategiesand optimiseAzure & AWSenvironments. Ensurenetwork security, compliance, and risk managementacross IT systems. Collaborate withService Desk and End User Computing teamsto enhance user experience and support efficiency. Architect and implementAzure & AWS cloud solutions, ensuring More ❯

Workplace Technology Engineer Hybrid/Edinburgh Up to £55,000 About the Role We are seeking a talented and proactive Workplace Technology Engineer to join their Service Delivery Technology team. This permanent role plays a crucial part in empowering users with the latest Microsoft 365 tools and ensuring a modern, efficient workplace environment. What You Will Do Act … Develop user documentation, quick reference guides, and training materials to enhance productivity and collaboration. Monitor the Microsoft 365 roadmap to identify changes and their implications. Collaborate with Infrastructure and Service Desk teams to resolve escalated issues and ensure smooth rollouts of new tools. Identify opportunities for continuous improvement and enhance the digital workplace experience. About You The ideal candidate … user functionalities. Experience with Power Automate, Power Apps, and SharePoint Online customization is a bonus. Excellent communication, training, and documentation skills. ITIL Foundation certification or relevant experience in IT service management is desirable. Apply Now! If you are ready to take on this exciting challenge and help shape the future of workplace technology, we would love to hear from More ❯

You'll work across several enterprise-level programmes, including a major Body Worn Video (BWV) Project aligned with a national rollout, as well as other initiatives that are reshaping service delivery across the country. As a PMO Analyst, you will: Deliver accurate and insightful analysis across the full project lifecycle Support governance, reporting, and assurance for transformational change … Enable informed decision-making for senior leadership Contribute to the successful delivery of national programmes Benefits Include: 25 days annual leave + 11.5 public/privilege holidays (rising to 30 days after 4 years) Generous Civil Service Pension (employer contribution averaging over 28.97%) Flexible working hours and a family-friendly approach Cycle to Work Scheme and Season Ticket More ❯