8 of 8 Permanent Service Delivery Jobs in Midlothian

strategies, achieve key milestones, and unlock measurable value through tailored, strategic engagements. In addition to technical expertise, we are seeking an individual with strong project management experience, customer-facing delivery experience, and the ability to drive business outcomes. This role will require managing complex engagements, setting milestones, and ensuring execution to help customers successfully implement and scale Apollo's … technology. If you're passionate about driving measurable value for customers, leading strategic engagements, and managing technical project delivery, then we'd love to have you join our team as a Senior Customer Success Engineer! This is a fully remote position open to candidates based in the UK. What you'll do Serve as the primary point of contact … co-pilot their success. Guide customers through a tailored, high-touch journey, helping them achieve meaningful milestones like moving a new team into production or solving governance challenges. Oversee service delivery engagements with professional services and solution architects, leading structured project execution, milestone tracking, risk management, and on-time delivery of customer initiatives. Regularly engage with customers More ❯

As Edinburgh’s principal transport provider, Lothian has been providing the city with a first-class public transport service for over a century. In more recent years they have expanded to provide the same great services within Midlothian, East Lothian and West Lothian. As their Digital Operations Apprentice, you will provide support for the Operations and Service Delivery … to mailing lists and MyLothian (intranet) as and when required. Manual collection of data from legacy systems that do not directly sync to Power BI reports. Working with the Service Delivery Team to produce and update operational lists and tracking sheet and overseeing uniform supplies. What qualities should you have? Excellent written and verbal communication skills. Good organisational … skills and the ability to multi-task. Resilience under pressure and shifting priorities. Excellent attention to detail. Strong customer service focus. Ability to work independently and as part of a team. Discretion and ability to maintain confidentiality. Assertive, can-do approach. Agile and positive attitude to change. Strong sense of integrity and accountability. Salary: £18,000 per annum. Working More ❯

Reed Technology is proud to be partnering with a prestigious telecom network provider based in Edinburgh , currently seeking to expand their team with the addition of a IT Service Fulfilment Support . This is a 6-month Fixed-Term Contract (FTC) , operating on a hybrid working model (1-2 days per week in the office). You will support … the PMO in the successfully delivery of IT and telecom projects by managing service orders, maintaining accurate documentation, liaising with suppliers, and ensuring accurate data tracking across systems. Key Responsibilities: Process all IT service orders, ensuring timely and accurate entry and updates into the internal CRM and supplier portals. Keep all key stakeholders updated regularly throughout the … delivery process. Monitor supplier portals and maintain proactive communication to ensure timely and accurate service delivery. Track and manage risks, issues, and change requests in line with PMO governance. Work with the IT Project Manager/Coordinator to maintain regular progress reporting and support closure activities. Requirements: Experience in a customer service/IT Service delivery More ❯

range of technical services and systems such as IT and AV services, systems and support for learning and teaching, research and enterprise, operational effectiveness. It is an integrated global service, providing services to students, staff, applicants, alumni, external users across all five campuses. Through a period of apprenticeship and training, you will learn and develop the necessary skills, expertise … and experience to provide assistance to the members of the IT User Services (Service Desk and Service Delivery) teams and ultimately be able to fully perform the role of IT User Services Analyst. Responsibilities: Working with others, develop skills to provide the customer interface to IT User Services via telephone and electronic communications. Contribute to handling incidents … problem records and service requests; proactively seek resolutions for customers; deal with issues and complaints in a professional and calm manner. Learning how to provide first line technical support on all IT related matters aiming at resolving majority of incidents at first point of call using advanced diagnostic techniques, system administrator rights and remote control of desktops. Developing an More ❯

etc.). Interact with the Customer Enterprise Architect to ensure that the Services the Provider delivers are aligned with the reference architecture, architecture guidelines, principles, policies, and technology and service standards. Handle Applications and infrastructure architecture discussions with customer. Develop a vision and roadmap for the Infra, Cloud & Security Services as directed by the customer that address the changing … business and technical needs. Proactively bringing new and innovative technical and service solution suggestions to the customer, as required and defined in the Agreement. Ensure that services and technology are compliant with internal and external rules and policies. Develop new solutions to meet business requirements for technology and service architectures. Understand and select tools to implement the service delivery performance measurements required for performance management. Develop and maintainIT architecture frameworksto support business goals. Defineroadmaps, standards, and best practicesfor IT infrastructure and operations. Leadcloud migration strategiesand optimizeAzure & AWSenvironments. Ensurenetwork security, compliance, and risk managementacross IT systems. Collaborate withService Desk and End User Computing teamsto enhance user experience and support efficiency. Architect and implementAzure & AWS cloud solutions, ensuring More ❯

Who are Diligenta? Diligenta's vision is to be acknowledged as Best in-class Platform based Life and Pensions Administration Service provider. Customer service is at the heart of everything we do and our aim is to transform our clients' operations. A business that has been described as ‘home’ by existing employees, we drive a culture that is … policies, such as Carer’s Leave, Foster Leave and Retirement Leave A contributory company pension scheme where we match your contributions up to 6%, Group Life Assurance ('Death in Service") & Group Income Protection Apply to find out about our other benefits What you’ll be doing Develop and implement a forward-looking telephony strategy that supports the organization's … recovery and business continuity plans for telephony systems Stay at the forefront of telephony innovations, evaluating and implementing new technologies that can offer competitive advantages, cost savings, and improved service delivery Lead projects aimed at consolidating telephony systems and services, driving economies of scale, and reducing redundancy Troubleshoot and resolve telephony issues, working closely with Core IT/ More ❯

someone who loves diving into complex WiFi and networking issues while mentoring and coaching others. What Youll Be Doing: Leading the technical support team and setting the standard for service excellence Providing second and third-line support for users of Stampedes SaaS platform Troubleshooting complex networking, WiFi, and connectivity issues Managing the onboarding and rollout of Stampede products to … training, and mentoring support engineers as the team grows Acting as a trusted technical point of contact for customers What Were Looking For: Proven experience leading technical support or service delivery in a SaaS or MSP environment Deep networking knowledge TCP/IP, DNS, DHCP, VLANs, firewalls Hands-on experience with cloud-managed WiFi systems like CloudTrax, Omada More ❯

Full Time (35 hours per week) Sector: Public Sector Overview: We are recruiting on behalf of a well-established public sector organisation that plays a vital role in national service delivery. This is an excellent opportunity for an experienced governance or assurance professional to take a senior role within a team focused on supporting large-scale digital and organisational … for change delivery. This includes ensuring alignment with digital standards, supporting internal compliance, and driving continuous improvement across all change initiatives. Key Responsibilities: Lead and maintain the organisations change delivery governance framework Act as the primary point of contact for external digital assurance bodies Oversee assurance reviews to ensure compliance with internal frameworks and national digital service standards … forums and support reporting to senior boards Collaborate with internal and external stakeholders across government, ensuring alignment and best practice sharing Support development of business case templates and benefits delivery models Essential Skills and Experience: Proven experience in a governance, assurance, or compliance role supporting project or change delivery Strong knowledge of Agile and other project management methodologies More ❯