2 of 2 Permanent Service Management Jobs in Midlothian

You are naturally curious, ambitious, and brave. You want to do big things, and we have the roles to make that happen. An exciting opportunity has arisen within IT Service Management for a manager to pick up the operational responsibility & drive strategic thinking for the Service Asset & Configuration Management (SACM) Team as a people leader, leading … and ensure the function continues to meet the needs of a growing, ever-changing business. You will be responsible for the leadership and direction of the SACM Team: Configuration Management (CM) as well as Hardware Asset Management (HAM) and Software Asset Management/License Management (SAM). The role will need the manager to work in … in the day to day running of the business area to ensure we meet our SACM commitments. The role requires the successful candidate to lead a team of Configuration Management specialists, as well as Hardware Asset Management & Software Asset Management/License Management specialists to provide first class service utilising ITIL & ISO standards, whilst providing More ❯

across the University estate. They will also deputise for the Senior Campus IT & AV Technician when required. What we will need from you: You will: - Participate in front-line service provision, supporting staff, students and visitors with enquiries and providing technical support, troubleshooting and resolving problems, escalating to second line teams where appropriate. - Assist in staff and student inductions … user documentation, instructions and signage. - Take responsibility for the accurate recording and updating of all IT hardware assets within the remit of the team using the University designated asset management system. - Assist in the delivery of high quality internal and external events by providing AV service provision and support in liaison with customers and other stakeholders. - Support the … Business Plan, in alignment with the wider University Strategic Plan, through business-as-usual activities and more focussed team and individually set objectives. - Ensure that all customer incidents and service requests are logged, progressed, tracked and concluded satisfactorily using the University-designated Service Management System to agree Service Level Agreements (SLAs). Additional information: Application closing More ❯