5 of 5 Permanent Customer Experience Jobs in Milton Keynes

resolve tickets efficiently, ensuring customers receive timely and accurate solutions. Your work will directly contribute to maintaining high levels of user satisfaction through exceptional customer service, technical troubleshooting, and ticket management. This is a first line role, with the emphasis on ticket management/customer experience. As a … updates and follow-ups. Incident & Request Handling: Log, track, and resolve incidents. Troubleshoot common issues; escalate when needed. Provide clear instructions for issue resolution. Customer Support Excellence: Deliver exceptional customer service. Handle queries professionally and timely. Update users on ticket status and resolution times. SLA Adherence: Focus on … with users, providing timely updates. What are we looking for? Associate's or bachelor's degree in computer science, Information Systems, or similar field. Experience in an IT support role with a focus on triaging tickets and resolving end-user issues. Proficiency in IT service management tools and ticketing More ❯

Internal Sales Account Manager Location: Milton Keynes, office-based Job type: Full time, permanent Salary: From £22,500 per year, depending on experience Summary Facit is a dynamic compliance and analytics software company, serving customers around the world operating with market-leading video redaction, document redaction and analytics software. … marketing campaigns Reporting: Prepare and present regular sales reports, forecasts and performance analysis to the sales manager and senior management as well as customers Customer Success: Monitor and enhance the customer experience by providing exceptional post-sale support, including training, troubleshooting and resolving any issues Client Onboarding … feedback collection and proactive problem-solving Organisational Skills: Effectively manage time, priorities and multiple tasks to ensure timely completion of projects and high-level customer service Key skills and qualifications Skills: Excellent communication, negotiation and interpersonal skills with a customer-focused approach. Strong organisational and multitasking skills Tech More ❯

Internal Sales Account Manager Location: Milton Keynes, office-based Job type: Full time, permanent Salary: From £22,500 per year, depending on experience Summary Facit is a dynamic compliance and analytics software company, serving customers around the world operating with market-leading video redaction, document redaction and analytics software. … marketing campaigns Reporting: Prepare and present regular sales reports, forecasts and performance analysis to the sales manager and senior management as well as customers Customer Success: Monitor and enhance the customer experience by providing exceptional post-sale support, including training, troubleshooting and resolving any issues Client Onboarding … feedback collection and proactive problem-solving Organisational Skills: Effectively manage time, priorities and multiple tasks to ensure timely completion of projects and high-level customer service Key skills and qualifications Skills: Excellent communication, negotiation and interpersonal skills with a customer-focused approach. Strong organisational and multitasking skills Tech More ❯

Ordinator At Glide, we're dedicated to providing leading, lightning-fast, and reliable connectivity solutions for students, residential developers, and businesses, supported by exceptional customer service. Glide is already the largest provider of managed internet services in the student accommodation and build-to-rent sectors, and we have a … shaping the future of connectivity! Your passion for resource coordination and a can-do attitude will be your most important attribute, but the following experience will also help: Excellent verbal and written communication skills and record keeping. Ability to be adaptable at all times to a fast-changing environment. … periods. Demonstrable ability to support a multi-faceted busy department. Location: Office/Hybrid Contract: Permanent Salary : £24,000.00 to £26,000.00 (depending on experience) Key Benefits : Pension, Private Medical Insurance, 25 days holiday (plus bank holidays & an extra day for your birthday), Discounted dental and gym schemes, Voucher More ❯

seamless support of our customers estates. Your insights and expertise will be vital in supporting the teams success, making a real impact on our customer experience. Youll need to either hold current Government SC clearance or be eligible to achieve it. The role also requires working 5 days per … please bear this in mind when applying What youll do Resolve incidents and fulfil service requests, ensuring we meet SLA targets and provide excellent customer service Guide and support other 2nd Line Analysts, offering assistance with escalations and helping to maintain an efficient service desk environment Manage tickets, ensuring … requests, and problems are addressed within agreed timeframes Collaborate with various teams for problem-solving and project-driven work, enhancing your technical abilities and experience Support infrastructure change implementations, ensuring seamless transitions and minimal disruption What youll need At least three years of experience in 2nd Line infrastructure More ❯