6 of 6 Permanent Customer Experience Jobs in Milton Keynes

Customer Support Manager Department: Customer Support Employment Type: Permanent - Full Time Location: Milton Keynes Compensation: £50,000/year Description As the Customer Support Manager, you will lead the frontline of our customer support operations, ensuring timely, effective, and empathetic resolution of user issues. You'll look after a team of 9 support analysts, including … team lead, to oversee helpdesk systems and workflows, and drive continuous improvement in service delivery across our software. You will work alongside the wider teams including Customer Experience Managers, Professional Services and Products teams, to name a few. You may often be supporting customers remotely; however, this role also has the requirement and expectation to travel across UK … IRE and on occasion overseas should the need arise. You will build strong relationships with Kinetic customers at all levels with the aim of ensuring customer satisfaction. You will have a consultative, customer-centric approach to the identification and implementation of solutions that meet the customer's needs Key Responsibilities The successful person is an essential part More ❯

Customer Success Manager – SaaS/Technology Solutions We have an exciting opportunity for a Customer Success Manager to join a growing tech company providing innovative software solutions to clients across the UK and internationally. This is a client-facing role where you’ll be responsible for building strong, long-term relationships with a portfolio of accounts, ensuring they … gain maximum value from the products and services they use. You will be the go-to point of contact for all customer success matters – from onboarding to ongoing engagement – with a focus on retention, satisfaction, and expansion opportunities. This role offers a hybrid set-up from the Milton Keynes area with regular UK travel and occasional overseas visits to … customer sites. Location: Hybrid – commutable to Milton Keynes (UK-wide travel occasional international travel) Salary: £35,000 - £40,000 bonus excellent benefits Requirements for Customer Success Manager • Proven experience in Customer Success, Account Management, or Client Services roles • Demonstrable success in achieving KPIs around customer retention and satisfaction • Confident communicator with strong presentation skills for More ❯

The difference you’ll make: You’ll be obsessed about improving our customers’ experiences. Establish customer pain points through the detailed analysis of our customer journeys, analysing user research, customer surveys, web browsing behaviour and more. Collaborating with stakeholders to ensure all activities are compliant and mitigate any risks. Work with our external partner to build, QA … best practices to drive growth throughout the group. What you’ll bring: These are the essential requirements you need to be successful in this role: Passionate about delivering a customer centric approach with an analytical mindset. Experience of delivering … a CRO testing program, from opportunity identification through to test build. Ability to analyse user behaviour through user research, customer surveys and web/digital analytics. UX and CX understanding and awareness of key digital principles. It would also be nice for you to have: Experience with industry leading optimisation tools such as, or similar to: Adobe Target More ❯

focused HubSpot Specialist to lead the configuration, management, and optimisation of our HubSpot platform. You’ll play a key role in ensuring HubSpot effectively supports our Marketing, Sales, and Customer Service teams, driving seamless customer experiences, improving workflows, and supporting overall business performance. Who are we and what do we do? Snap Finance UK is a rapidly growing … Keynes, with the backing of its parent company, founded in the United States in 2012. Discover more about us at https://snapfinance.co.uk/careers Reporting to: Existing Customer Marketing Manager Location: Crownhill, Milton Keynes/Hybrid Working (2-3 days a week in office) Hours: Monday – Friday - 37.5 hours a week. Salary: £competitive Your key responsibilities will … training and support to BDMs and AMs on HubSpot usage and best practices. Revenue & Business Operations Build and maintain reports and dashboards to track KPIs across marketing, sales, and customer success. Automate processes to reduce manual entry, streamline lead-to-profit journey, and improve SLA adherence. Assist with integrations between HubSpot and tools like Salesforce, Slack, Zoom, Stripe, LinkedIn More ❯

Kindle, Amazon Web Services, A2Z Development, Alexa Internet and Amazon has great opportunities for experienced leaders wishing to pursue a career in Operations Management. We know that learning through experience is what transforms talented people into great leaders. Our roles are designed to accelerate the growth of leaders through challenging field experiences that stretch individual capability. Our Operations environment … and analyze workflows, design solutions and prepare functional specifications Be data driven, develop and report performance metrics, executive updates, forecasting, budgeting and analysis to identify potential opportunities for improving Customer Experience. Deep dive and acquire an extensive knowledge of emerging industry practices and apply when solving business problems. Design, develop, pilot & rollout enterprise wide programs around performance improvement, cycle … time improvement for returns, delivery experience, financial auditing, identification of alternate delivery services etc., Additional responsibilities may include: Developing standard operating procedures. Direct accountability for setting and meeting operational goals, strategic planning and forecasting leading a team of Team leaders and associates. Leading process improvements . Excellent stakeholder management skills. Demonstrated Abilities: We are looking for smart and analytical More ❯

Solutions Architect you will help to define and drive forward the technology strategy behind the company's internal business processes, from sales automation to order fulfilment, pricing, billing and customer support. You'll take a hands-on approach, breaking down enterprise processes into component parts and defining solutions that integrate with existing systems, enabling both processes and technology that … closely with product, platform reliability and software engineering teams, you'll help to ensure the application delivery platform supports the scale, security and resilience required whilst delivering an engaging customer experience. Location/WFH: You'll split your time between London and Milton Keynes (one day at each office per week) with the other three days work from home. … About you: You are skilled at translating business goals into technology solutions, identifying opportunities and anticipating future needs You have experience in a web/eCommerce/online market place environment You have previous experience as a Software Engineer You're able to drive architectural level improvements whilst remaining hands-on with implementation You have experience of More ❯