4 of 4 Permanent Incident Management Jobs in Milton Keynes

User Devices as part of the service desk, delivering to the standards and procedures agreed with Computacenters customers, including issue investigation, support documentation, and technical coaching. What youll do Incident/Request Management 80% Manage incidents related to mobile devices and services, routed from First Line Analysts, and resolve within SLA. Maintain technical knowledge and expertise associated with … mobile platforms (iOS, Android, Workspace ONE). Progress and close incidents to a satisfactory conclusion using the incident management system. Liaise with team members and customers to ensure timely resolution of mobile-related issues. Escalate potential service issues to the Team Leader as needed. Support specific mobile technology projects as requested by the Team Leader. Knowledge Management More ❯

suite of services. Salesforce is a vital element within the business, a highly bespoke instance utilised to run the entire operation covering all aspects of business generation, client communication, management information reporting and the general day to day processes across all aspects of the Christie Network. This role is crucial for the success of the IT team. Clear communication … with IT colleagues and other business teams is essential. You will be responsible for managing and promptly resolving incidents. If an incident cannot be resolved, it must be escalated to the appropriate team. Alongside incident management additional responsibilities are to: Maintain stock levels of IT equipment and notify relevant team members when hardware purchases are needed. Using More ❯

systems that power Amazon fulfillment network worldwide. A successful candidate for this role will have an established background in managing support organization, has a strong customer focus, excellent project management skills, great communication skills, and a motivation to achieve results in a fast paced environment. This manager will collaborate with business teams, program/project management teams, and … operational excellence and resiliency Establish strong relationships with internal partners and peer stakeholders to understand and meet their needs while operating existing systems at a high quality Participate in incident management to resolve outages and communicate with a global audience and participate in calls resolving outage. Develop and maintain a culture of innovation and operational efficiency in the … excellence, security compliance, and distributed systems' resiliency. Knowledge of professional software engineering practices & best practices for the full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations. Experience developing in Python for similar modern programming language, such as C++, Java, C#, or Ruby. Expertise in operations of highly available and scalable More ❯

related issues efficiently. Provide first and second-line technical support for end-user computing devices, including desktops, laptops, smartphones, and tablets & the corresponding operating systems. Remotely and in person. Incident Management: • Log, track, and manage support incidents through to resolution. • Ensure timely communication with end-users regarding the status of their reported issues Software Support: • Assist in the … related queries. Collaboration: • Work closely with other IT teams, EUC Support Lead, and vendors to address complex technical issues. • Contribute insights and suggestions for improving EUC services. EUC Infrastructure Management: • Assist in maintaining and optimising end-user computing infrastructure • Contribute to the implementation of EUC projects and initiatives. Desktop Support: • Provide support for desktop-related issues, ensuring timely and … IT teams to ensure seamless IT operations. • Escalate complex and work with SMEs to resolve challenging issues and if necessary 3d party external partners to resolve complex problems Asset Management: • Manage and maintain an accurate inventory of all desktop-related assets • Ensure accurate tracking and recording of hardware and software changes, upgrades, and installations. Remote Support: • Provide advanced remote More ❯