Tier 1 IT Support Specialist
- Hiring Organisation
- Euro London
- Location
- Milton Keynes, Buckinghamshire, United Kingdom
- Employment Type
- Full-Time
- Salary
- £30,000 - £35,000 per annum
ticketing systems, phone, chat and face-to-face Monitoring and managing a busy IT support queue Troubleshooting Windows devices, with some exposure to macOS Supporting Microsoft 365, Outlook, Zoom and other business applications Logging, categorising and prioritising support tickets Resolving common Tier 1 technical issues remotely Escalating more complex … Good knowledge of Windows, including basic installation, configuration and troubleshooting Experience supporting Microsoft 365 and Outlook Familiarity with Jira or another IT ticketing system macOS support experience would be advantageous Strong troubleshooting and problem-solving skills Excellent communication and customer service skills Comfortable managing multiple tickets and competing priorities ...