7 of 7 Permanent Service Delivery Jobs in Milton Keynes

ll be responsible for ensuring operational excellence, driving continuous improvement, and fostering a culture of ownership and accountability. Your leadership will be pivotal in safeguarding trust and ensuring seamless service delivery across multiple channels. Key Responsibilities Assess and optimise team processes to improve efficiency and eliminate pain points. Lead change initiatives by translating strategic goals into actionable plans … of changes, using insights to inform future improvements. Influence wider CX initiatives as a technical care subject matter expert, sharing best practices to embed a culture of continuous improvement. Service Ownership Ensure consistent, high-quality service delivery across the Customer Technical Care team. Monitor and report on key performance metrics (CSAT, quality, speed, backlog health) to drive … improvements. Analyse service data to identify trends, risks, and opportunities. Oversee resource planning and workload forecasting to maintain smooth operations. Manage incident response standards and escalation processes, reducing friction across CX teams. Leading Teams Lead, coach, and support Team Leaders to build confident, high-performing teams. Take accountability for team performance, addressing issues constructively. Foster a culture of ownership More ❯

3rd Line Team Leader Northampton | £45,000–£55,000 + Benefits Join a leading IT service provider delivering managed IT, cloud, connectivity, security, and support services to businesses across multiple sectors. In this role, you’ll lead a team of 3rd Line Engineers, supporting the Head of Service Desk to drive SLA and XLA performance, manage escalations, and … enhance processes to deliver an exceptional customer experience. You’ll also coach and develop team members, oversee incident ownership, and collaborate across technical functions to maintain service excellence and continuous improvement. What’s on offer: Hybrid working (3 days in/2 days remote after probation), 25–30 days holiday + bank holidays (rising with tenure), optional 2 weeks … social events and incentives, and structured training and progression within a leading European IT provider. What we’re looking for: Experience leading or mentoring technical teams within a Managed Service Provider (MSP) environment Strong technical knowledge across Networking, Server, Storage, Hardware, Security, Cloud, and Modern Workplace technologies Relevant certifications such as VCP, MS102, AZ104, AZ305, CCNA, CCNP-ENT, JNCIS More ❯

meet in the Milton Keynes office once per month. To be a successful, the ideal Customer Insight Analyst candidate will have: · A deep experience of working in a support, service delivery or customer success role · Good knowledge Excel (vlookups/pivot tables) · Experience of building rapport with teams to understand their needs. · Experience of working in a small More ❯

meet in the Milton Keynes office once per month. To be a successful, the ideal Customer Insight Analyst candidate will have: · A deep experience of working in a support, service delivery or customer success role · Good knowledge Excel (vlookups/pivot tables) · Experience of building rapport with teams to understand their needs. · Experience of working in a small More ❯

key liaison between Digital Services and technology partners, ensuring effective collaboration on system issues, projects, and upgrades. This is a critical role, responsible for both day-to-day operational delivery and annual system activities such as bi-annual upgrades and pay review. Key Responsibilities Lead, manage, and develop a team of People Services Systems Co-ordinators to ensure excellent … service delivery, engagement, and capability. Build confidence and capability within the team, supporting learning and upskilling in HR systems, digital processes, governance, and best practice. Oversee workload allocation, performance management, and resource planning to meet SLAs, KPIs, and service quality targets. Act as a point of escalation for complex queries and technical issues, using sound judgement to … customer and people-centric approach across all system services and team activity. Collaborate with Digital Services and external technology partners to manage and resolve system issues and ensure timely delivery of fixes, upgrades, and enhancements. Lead on cyclical and business-critical activities such as bi-annual system upgrades and annual pay reviews. Drive improvements in system use, data accuracy More ❯

such as Office, Teams, SharePoint, OneDrive, and MFA. Administer backup technologies and antivirus/security software. Execute cable patching and utilize remote access tools. Leverage ITSM tools for streamlined service delivery. Demonstrate proficient technical abilities, demonstrating competence in managing the aforementioned tasks. Possess outstanding customer service and communication aptitudes. Display a fervent dedication to their profession and a More ❯

Working | Competitive Salary (DOE) + Commission + Benefits Are you an experienced Account Manager who thrives on building long-term client relationships and growing existing accounts? An established Managed Service Provider (MSP) based in Milton Keynes is expanding its client success team and looking for a talented Account Manager to join them. About the Role As an Account Manager … you’ll focus on farming existing business – developing relationships with established clients, identifying opportunities for growth, and ensuring exceptional service delivery. This isn’t a cold sales role; it’s about being a trusted partner to your clients, understanding their needs, and helping them get the most from the company’s technology and managed service solutions. Key Responsibilities … opportunities to upsell and cross-sell IT, connectivity, and cloud services. Build strong, consultative relationships with key decision-makers. Work closely with technical teams to ensure client satisfaction and service excellence. Achieve growth and retention targets within your account base. About You Proven experience in B2B Account Management, within an MSP, IT, or telecoms environment. Strong relationship builder with More ❯