4 of 4 Permanent SLA Jobs in Monmouthshire

Engineer, you’ll operate and maintain the TETRA Base Stations, Microwave Transmission, Enhancer equipment & Customer Control Room elements of the Airwave Network within agreed SLA’s to maintain service to our customers. Engineers are provided with the training and equipment necessary to perform network maintenance. It is the engineer ...

help improve Vestd’s offering and customer experience Key deliverables for this role Continual improvement to MRR Tickets completed and time to serve SLA Improvements in cost to serve Reviews, testimonials Customer retention Referrals Upgrades Essential elements for this role These are the skills and qualifications we consider essential ...

tasks, and identify opportunities to improve product documentation and processes. Manage incoming customer queries via Intercom, ensuring all are responded to and resolved within SLA timeframes (including Enterprise accounts). Deliver a positive and professional experience in every interaction, reinforcing our brand and reliability. Technical Troubleshooting & Implementation Assist the Technical ...

customers with complex integrations and troubleshooting. Role Responsibilities Customer Support Manage incoming customer queries via Intercom, ensuring all are responded to and resolved within SLA timeframes (including Enterprise accounts). Handle a wide range of issues—from simple “how-to” questions to complex technical investigations requiring code awareness and product … wider support and onboarding teams to ensure consistent communication and best practices are followed. Measures of Success All customer queries responded to within SLA targets (e.g., first response within 1 hour). High resolution rate within the first customer interaction. Consistently high customer satisfaction (CSAT) scores from support interactions. Reduction ...