Conversational Banking Experience Lead
- Location
- Motherwell, Scotland, United Kingdom
Banking Journey Manager on a seconded basis in the UK. The role focuses on designing end-to-end bot journeys, leveraging Voice of the Customer insights, and delivering seamless customer experiences with cross-functional collaboration across Operations, Digital, IT and external partners. You will drive improvements through data … driven analysis, staying aligned with regulatory and brand guidelines while enabling scalable AI-driven customer #J-18808-Ljbffr ...