Senior Service Desk Analyst
- Location
- Neath, Glamorgan, United Kingdom
supported by an established Technology division, which includes VidAlert and Vortex. Together we are the UK s leading supplier of intelligent traffic enforcement and management solutions and leading provider of smart city solutions that deliver the highest productivity at the lowest operational cost. We provide environmental sensors, networks … Service Desk, ensuring workloads are balanced and priorities are met. Drive excellent customer experiences through clear communication and proactive service delivery. Support Major Incident Management, Root Cause Analysis, and continuous service improvement initiatives. Work closely with technical teams and stakeholders to deliver effective solutions. Produce meaningful KPI reports ...