Service Delivery Manager
Neath - Metal Box Milland Road Ind Est, Neath, West Glamorgan, United Kingdom
Marston Holdings
Service Delivery Manager Are you an experienced Project or Service Manager with a passion for delivering results and building strong client relationships? Want to work at the heart of smart city innovation? We’re growing - and we’re on the lookout for a Service Delivery Manager to join our Operations Team … This is your chance to manage complex client portfolios, own contract delivery, and help shape the future of transport technology. What You'll Be Doing Manage day-to-day service delivery across client contracts Own relationships from implementation through to renewal Track budgets, raise POs, manage invoices, and ensure cost control Monitor performance against KPIs/SLAs, and oversee … reporting Proactively communicate service updates to clients Identify and lead new project rollouts (e.g. firmware, relocations, expansions) Collaborate with internal teams (Product, Client Services, Development) to resolve issues and drive innovation Spot upsell opportunities and help fuel growth What You’ll Bring Strong project or service delivery background Experience with budgets, invoicing, and client reporting Excellent communication and More ❯
Employment Type: Permanent
Salary: £40000/annum
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