1 of 1 Permanent 3rd Line Engineer Jobs in New Milton

Third Line Technician Annual Salary: Up to £37,000, dependent on experience Location: Hampshire Job Type: Full-time – hybrid Hours: 35 hours per week, Monday to Friday 09:00-17:00, plus on-call rota Third Line IT Service Desk Technician, where you will play a pivotal role in maintaining the seamless operation of our IT … infrastructure by resolving complex technical issues escalated from first- and second-line support. Day-to-day of the role: Advanced Technical Support: Resolve complex hardware, software, and network issues escalated from lower-tier support. Conduct root cause analysis and implement long-term solutions. Manage high-impact incidents to ensure minimal business disruption. Server & Application Support: Troubleshoot server issues … to resolve technical issues. Assist in managing SLAs and ensuring service quality. Required Skills & Qualifications: Proven experience of at least 3-5 years in a second or third-line IT support role, managing escalated issues and providing advanced troubleshooting. Strong knowledge of Linux and Windows systems, and experience with FreeSwitch. Experience with AWS infrastructure and cloud services. Deep More ❯