Third Line Product Support Technician
New Milton, Hampshire, United Kingdom
Hybrid / WFH Options
Hybrid / WFH Options
Appello
advanced troubleshooting. At least 3-5 years of hands-on experience working with SIP-based communication systems Strong knowledge of Linux and Windows systems. Experience with FreeSwitch. Experience with AWS infrastructure and cloud services. Deep understanding of SIP, VoIP, VoLTE, STUN, and firewall bridging. Proficiency in Node.js application support and server diagnostics. Hands-on experience using tools for SIP analysis … Azure Administrator, or equivalent. Desirable Familiarity with TCP/IP, DNS, DHCP, VLANs, and firewall rules affecting SIP communications. Advanced certifications like CCNP, Microsoft Certified: Azure Solutions Architect, or AWS equivalent. ITIL Foundation certification THE ROLE Key Responsibilities Advanced Technical Support Resolve complex hardware, software, and network issues escalated from lower-tier support. Conduct root cause analysis and implement long … term solutions. Manage high-impact incidents to ensure minimal business disruption. ️ Server & Application Support Troubleshoot server issues across cloud (AWS), on-premise, and embedded environments. Support applications written in Node.js and manage FreeSwitch systems. Apply over-the-air firmware updates and monitor system performance. SIP, VoIP & Network Management Maintain and troubleshoot SIP-based communication systems including VoIP and VoLTE. Configure More ❯
Employment Type: Permanent
Salary: GBP 37,000 Annual
Posted: