1 of 1 Permanent 2nd Line Support Jobs in Newcastle upon Tyne

escalation point for complex IT incidents and service requests, delivering advanced troubleshooting and root cause analysis. Provide both remote and on-site technical support for desktops, laptops, Microsoft 365 applications, and associated technologies. Maintain and optimise the desktop and laptop estate to ensure performance, reliability, and security. Install … sites across the UK as required to provide hands-on technical support and project assistance. Main duties of the job As a 2nd Line IT Support Analyst, you will play a key role in delivering reliable, responsive, and high-quality IT support ...