10 of 10 Permanent Change Management Jobs in Newcastle upon Tyne

working within a global environment across different regions and time zones. You will be capable of providing technical guidance, user support, and effective stakeholder management, ensuring the Concur system is optimally configured and maintained. You will be self-motivated, able to work independently, and experienced in engaging with both … technical and non-technical stakeholders. A background in finance systems, process improvement and working within fast-paced, change-driven environments is essential. The Role: This is a key role within the Global Finance team, reporting to the GFSS Lead, with responsibility for the management, support and development of … with internal stakeholders and external vendors to deliver effective solutions Analyse business requirements and design system improvements Maintain detailed system and process documentation Lead change management and testing processes Manage integration requirements with other enterprise systems Contribute to the month-end close process Support audit and compliance efforts More ❯

a positive difference to the people and world around us; by helping businesses achieve greater productivity and resilience through the right technology implementation and management, and supporting essential public sector organisations to deliver on the critical work they do. Why Join Us? Joining Cybit means becoming part of a … agreements (SLAs), first response time, and Net Promoter Score (NPS) Strong understanding of MSP service desk functions, including incident triage, escalation procedures, ticket lifecycle management, and coordination across multi-tiered support teams Experience of developing and implementing strategic plans for support services including resource allocation, service delivery, and continuous … written and verbal, are essential for interacting with team members, stakeholders, and clients. A deep understanding of customer needs, service delivery, and customer relationship management for ensuring high quality support. Be able to identify, analyse, and resolve complex issues effectively, including problem solving, analytical skills and the ability to More ❯

and Intelligence) as well as our programmatic inventory solutions such as Publicis Inventory Exchange (PIE). Product adoption - You will be accountable for driving change management within your direct team to adopt products and technology that will reinvent how we plan and buy media. Ensuring your team members … lean in to change, re-skill and understand the benefits of adopting products that will deliver business value to your clients and the way in which we work. You will be measured on the adoption of these product and services as part of your success metrics. Client sophistication - Working … Proactively, track upcoming award entry opportunities and draft submissions to play your part in the OneProgrammatic team becoming recognised for award winning work. Team management - You will lead a medium to large team of programmatic experts and will be responsible for steering initiatives to ensure that they have a More ❯

practice, with proven experience developing and executing internal communication strategies Proficiency in using multiple communication channels and approaches Strong background in stakeholder engagement and management, including engagement metrics Experience in organising and coordinating workshops, training, and knowledge-sharing sessions. Demonstrated ability to produce engagement plans and required communication collateral … across different channels to a range of audiences Familiarity with onboarding and training program development Understanding of change management principles Flexibility in approach and ability to tailor comms/engagement as needed Experience of PowerPoint (at least medium proficiency desirable) Proactive and excited by the role objective and More ❯

throughout. Your focus will be on ensuring seamless system updates and improvements that align with user needs and business processes. You'll apply structured change management practices while remaining agile in response to evolving business needs. A key part of the role involves managing relationships with senior stakeholders More ❯

throughout. Your focus will be on ensuring seamless system updates and improvements that align with user needs and business processes. You'll apply structured change management practices while remaining agile in response to evolving business needs. A key part of the role involves managing relationships with senior stakeholders More ❯

throughout. Your focus will be on ensuring seamless system updates and improvements that align with user needs and business processes. You'll apply structured change management practices while remaining agile in response to evolving business needs. A key part of the role involves managing relationships with senior stakeholders More ❯

throughout. Your focus will be on ensuring seamless system updates and improvements that align with user needs and business processes. You'll apply structured change management practices while remaining agile in response to evolving business needs. A key part of the role involves managing relationships with senior stakeholders More ❯

IT support processes and maintaining a robust, accessible knowledge base for the wider organisation. You’ll work at the intersection of ticket assurance, knowledge management, and continuous service improvement—helping to enhance the overall user experience and IT service performance. Key Responsibilities Ticket Quality Assurance Regularly monitor IT tickets … such as resolution time, first-call resolution rate, and customer satisfaction. Ensure consistent application of escalation protocols for high-priority or unresolved tickets. Knowledge Management Develop and maintain a centralised IT knowledge base covering key processes, FAQs, and best practices. Ensure that documentation is accessible, up-to-date, and … and shared learning within the IT function. Skills & Experience Essential: Proficiency in ticketing tools such as ServiceNow, Jira , or Zendesk . Familiarity with knowledge management platforms and documentation best practices. Solid understanding of the ITIL framework , including incident, problem, and change management. Experience with data analysis tools such More ❯

Monitoring and reporting on network elements to ensure performance and stability. Processing customer service requests and deploying configurations for new services. Liaising with service management teams and customer stakeholders to deliver network solutions. Providing technical support to Managed Service Providers (MSPsMSPs) and end-user groups. Maintaining accurate network documentation … should have: Experience with Juniper network devices and Juniper firewalls (Will consider Cisco too) A solid understanding of ITILITIL processes , including Incident, Problem, and Change Management. Experience with encryption technologies to ensure secure communications. Nice to Have (Desirable Skills): Understanding of handling sensitive materials and maintaining secure environments. Why More ❯