1 of 1 Permanent Escalation Management Jobs in Newcastle upon Tyne

services align with defined Service Level Agreements (SLAs) while driving continuous service improvements. You will act as the primary point of contact and initial escalation for your customers. This requires a unique blend of empathy, technical understanding, and the ability to lead a conversation toward a positive resolution. … agreed standards. Customer Advocacy: Act as the "voice of the customer" internally, working closely with technical departments to drive through service improvements and innovations. Escalation Management: Serve as the first point of contact for customer queries or concerns, resolving issues with a focus on long-term relationship health. ...