5 of 5 DemandTrendPermanent ITSM Jobs in Newcastle upon Tyne

frameworks for continuous cloud security assessment and improvement, including monitoring at a platform and workload level. Design incident response and management protocols for cloud environments, working with the organisations ITSM team and workload owners ensuring that business continuity and incident management plans are robust. Digital Delivery and Innovation Collaborate across departments to identify opportunities for cloud adoption that enhance service More ❯

drive improvements across incident, problem, and change management processes. Collaborate with teams and vendors to resolve quality issues. Mentor service desk and support teams on quality best practices. Use ITSM and analytics tools to track trends and recommend automation for efficiency. Skills and experience required as the IT Service Quality Lead: Proficiency with IT ticketing systems (ServiceNow, Jira, Zendesk) and More ❯

a passion for technology are essential. Provided effective user support both remotely and on-site, ensuring adherence to service level agreements. What you’ll be doing: Experience with an ITSM platform to manage, prioritise, and track support requests. Diagnose and resolve complex hardware and software issues. Conduct root cause analysis to minimise recurring issues and enhance service quality. Ensure system More ❯

requests, problems, changes) Ensure consistent and measurable service performance across CE and F&O platforms Lead process improvements and service optimisation initiatives Utilise tools such as Azure DevOps and ITSM platforms to monitor and improve service management Support the transition from implementation to live operations across new deployments Foster strong relationships with business stakeholders, project teams, and IT leadership Provide … with a passion for delivering robust enterprise systems. Ideally, you have: Strong experience with D365 F&O or CE, ideally in a service delivery capacity Solid understanding of IT service management, project sprints, and stakeholder engagement Excellent analytical, organisational, and communication skills A calm, pragmatic approach to problem-solving and decision-making The ability to manage multiple priorities while leading More ❯

responsibilities. Oversee and forecast team capacity to ensure BAU and project work is adequately supported. Manage core team to create capacity to absorb applications exiting deployment projects. Work with ITSM and others to ensure that projects exiting projects entering BAU have all required support artifacts. Ensure knowledge, support, disaster recovery and other documentation is created, maintained and reviewed in alignment … with ITSM best practice. Act as the service owner for applications within the team’s area of accountability. Ensure data processing and data feeds between systems are monitored and managed. Report on status of support tickets whilst establishing strategies/execution plans for ticket management. Report on team and system performance to manage and plan capacity and also to report More ❯