25 of 25 Permanent Process Improvement Jobs in Newcastle upon Tyne

maintaining a robust, accessible knowledge base for the wider organisation. You’ll work at the intersection of ticket assurance, knowledge management, and continuous service improvement—helping to enhance the overall user experience and IT service performance. Key Responsibilities Ticket Quality Assurance Regularly monitor IT tickets to ensure compliance with … internal standards for accuracy, completeness, and timely resolution. Identify process gaps and implement improvements in ticket categorization, prioritization, and escalation. Conduct root cause analysis of recurring issues and work with technical teams to implement long-term fixes. Track performance metrics such as resolution time, first-call resolution rate, and … IT staff on effective knowledge sharing and documentation practices. Collect feedback from users to continuously enhance the relevance and usability of the knowledge base. Process Improvement and Collaboration Collaborate with IT and operational teams to identify and resolve inefficiencies in support workflows. Use reporting and analytics to highlight More ❯

maintaining a robust, accessible knowledge base for the wider organisation. You’ll work at the intersection of ticket assurance, knowledge management, and continuous service improvement—helping to enhance the overall user experience and IT service performance. Key Responsibilities Ticket Quality Assurance Regularly monitor IT tickets to ensure compliance with … internal standards for accuracy, completeness, and timely resolution. Identify process gaps and implement improvements in ticket categorization, prioritization, and escalation. Conduct root cause analysis of recurring issues and work with technical teams to implement long-term fixes. Track performance metrics such as resolution time, first-call resolution rate, and … IT staff on effective knowledge sharing and documentation practices. Collect feedback from users to continuously enhance the relevance and usability of the knowledge base. Process Improvement and Collaboration Collaborate with IT and operational teams to identify and resolve inefficiencies in support workflows. Use reporting and analytics to highlight More ❯

maintaining a robust, accessible knowledge base for the wider organisation. You’ll work at the intersection of ticket assurance, knowledge management, and continuous service improvement—helping to enhance the overall user experience and IT service performance. Key Responsibilities Ticket Quality Assurance Regularly monitor IT tickets to ensure compliance with … internal standards for accuracy, completeness, and timely resolution. Identify process gaps and implement improvements in ticket categorization, prioritization, and escalation. Conduct root cause analysis of recurring issues and work with technical teams to implement long-term fixes. Track performance metrics such as resolution time, first-call resolution rate, and … IT staff on effective knowledge sharing and documentation practices. Collect feedback from users to continuously enhance the relevance and usability of the knowledge base. Process Improvement and Collaboration Collaborate with IT and operational teams to identify and resolve inefficiencies in support workflows. Use reporting and analytics to highlight More ❯

maintaining a robust, accessible knowledge base for the wider organisation. You’ll work at the intersection of ticket assurance, knowledge management, and continuous service improvement—helping to enhance the overall user experience and IT service performance. Key Responsibilities Ticket Quality Assurance Regularly monitor IT tickets to ensure compliance with … internal standards for accuracy, completeness, and timely resolution. Identify process gaps and implement improvements in ticket categorization, prioritization, and escalation. Conduct root cause analysis of recurring issues and work with technical teams to implement long-term fixes. Track performance metrics such as resolution time, first-call resolution rate, and … IT staff on effective knowledge sharing and documentation practices. Collect feedback from users to continuously enhance the relevance and usability of the knowledge base. Process Improvement and Collaboration Collaborate with IT and operational teams to identify and resolve inefficiencies in support workflows. Use reporting and analytics to highlight More ❯

maintaining a robust, accessible knowledge base for the wider organisation. You’ll work at the intersection of ticket assurance, knowledge management, and continuous service improvement—helping to enhance the overall user experience and IT service performance. Key Responsibilities Ticket Quality Assurance Regularly monitor IT tickets to ensure compliance with … internal standards for accuracy, completeness, and timely resolution. Identify process gaps and implement improvements in ticket categorization, prioritization, and escalation. Conduct root cause analysis of recurring issues and work with technical teams to implement long-term fixes. Track performance metrics such as resolution time, first-call resolution rate, and … IT staff on effective knowledge sharing and documentation practices. Collect feedback from users to continuously enhance the relevance and usability of the knowledge base. Process Improvement and Collaboration Collaborate with IT and operational teams to identify and resolve inefficiencies in support workflows. Use reporting and analytics to highlight More ❯

will be self-motivated, able to work independently, and experienced in engaging with both technical and non-technical stakeholders. A background in finance systems, process improvement and working within fast-paced, change-driven environments is essential. The Role: This is a key role within the Global Finance team … SAP Concur, ensuring timely delivery and adherence to best practice. In addition to project work, you will provide ongoing system support, engage in continuous improvement initiatives, and play a consultative role advising on enhancements and process optimisation. You will also support month-end activities and contribute to global … and updates Collaborate with internal stakeholders and external vendors to deliver effective solutions Analyse business requirements and design system improvements Maintain detailed system and process documentation Lead change management and testing processes Manage integration requirements with other enterprise systems Contribute to the month-end close process Support audit More ❯

performance, and service delivery. About us Here at the NHS Business Services Authority (NHSBSA), what we do matters. We manage the NHS Pension scheme, process prescription payments and much more. Our services are used by NHS organisations, contractors, and the public: we're proud to be part of something … you are accountable for: Stakeholder and Contract Management Engaging with and working proactively with stakeholders to assess current services and performance, identify and implement improvement opportunities, and drive efficiencies, working towards common business goals and objectives. Responsible for maintaining positive relationships with a wide range of external suppliers, taking … on the NHSBSA strategic roadmap. Represent the service within projects, with roles determined by the scale and complexity of each project. Lead on continuous improvement projects with the support of the Service Manager, including stakeholder engagement. Contribute to the production of mandates, spend control forms, and full business cases. More ❯

contractual obligations, safeguarding revenue, and streamlining our reporting processes. If you have a sharp eye for detail, strong analytical skills, and a passion for process improvement, this is your chance to be part of a high-performing, collaborative team. Responsibilities Reporting & Compliance Prepare and deliver Excel-based reports … Audit Support Assist in multi-market compliance audits by consolidating data and preparing necessary documentation. Review audit findings to spot common trends and suggest process improvements. Qualifications 3+ years' experience in reporting, analytics, finance, or compliance within media or a related industry. Advanced proficiency in Microsoft Excel (pivot tables More ❯

in a way that works best for them. The Candidate: We are looking for a dedicated and proactive individual who is passionate about driving process improvements and transformation within a global finance shared services environment. The ideal candidate will have experience in promoting efficiency, standardising processes, and working collaboratively … ideas will be valued, and your contributions will directly shape the success of finance operations across global teams. Your focus will be on standardisation, process optimisation, and improving performance within the Shared Service Centre. Key Responsibilities: Drive improvements and efficiencies across the finance processes, supporting the continuous enhancement of … teams for consistency and operational efficiency. Collaborate with operational managers to track and ensure delivery against transformation objectives. Develop and maintain key documentation, including process flows, SOPs, and control documentation. Facilitate transformation team meetings and workshops, promoting effective collaboration and successful outcomes. Manage stakeholder relationships, ensuring transparency and managing More ❯

reliability Providing 3rd line support and mentoring junior IT staff Troubleshooting and resolving complex infrastructure issues Supporting cloud infrastructure and system migrations Contributing to process improvement and knowledge sharing What we’re looking for: 5+ years in a 3rd line IT support or similar role Strong knowledge of More ❯

reliability Providing 3rd line support and mentoring junior IT staff Troubleshooting and resolving complex infrastructure issues Supporting cloud infrastructure and system migrations Contributing to process improvement and knowledge sharing What we’re looking for: 5+ years in a 3rd line IT support or similar role Strong knowledge of More ❯

reliability Providing 3rd line support and mentoring junior IT staff Troubleshooting and resolving complex infrastructure issues Supporting cloud infrastructure and system migrations Contributing to process improvement and knowledge sharing What we’re looking for: 5+ years in a 3rd line IT support or similar role Strong knowledge of More ❯

reliability Providing 3rd line support and mentoring junior IT staff Troubleshooting and resolving complex infrastructure issues Supporting cloud infrastructure and system migrations Contributing to process improvement and knowledge sharing What we’re looking for: 5+ years in a 3rd line IT support or similar role Strong knowledge of More ❯

reliability Providing 3rd line support and mentoring junior IT staff Troubleshooting and resolving complex infrastructure issues Supporting cloud infrastructure and system migrations Contributing to process improvement and knowledge sharing What we’re looking for: 5+ years in a 3rd line IT support or similar role Strong knowledge of More ❯

to manage requests and updates to Client and Candidate agreements Work collaboratively with Sales teams to ensure all issues are resolved Support and suggest process improvements to assist the Support and Sales teams Other ad hoc duties and projects as required within the role Some phone based work challenging More ❯

Manage and prioritize complex incidents via various channels to meet SLAs. Execute controlled live changes following protocols. Mentor junior engineers and suggest system/process improvements. Collaborate with vendors and internal teams to resolve issues. Occasional UK travel for site support. Requirements: Strong technical skills in Microsoft technologies, endpoint More ❯

Manage and prioritize complex incidents via various channels to meet SLAs. Execute controlled live changes following protocols. Mentor junior engineers and suggest system/process improvements. Collaborate with vendors and internal teams to resolve issues. Occasional UK travel for site support. Requirements: Strong technical skills in Microsoft technologies, endpoint More ❯

Manage and prioritize complex incidents via various channels to meet SLAs. Execute controlled live changes following protocols. Mentor junior engineers and suggest system/process improvements. Collaborate with vendors and internal teams to resolve issues. Occasional UK travel for site support. Requirements: Strong technical skills in Microsoft technologies, endpoint More ❯

Manage and prioritize complex incidents via various channels to meet SLAs. Execute controlled live changes following protocols. Mentor junior engineers and suggest system/process improvements. Collaborate with vendors and internal teams to resolve issues. Occasional UK travel for site support. Requirements: Strong technical skills in Microsoft technologies, endpoint More ❯

software with experience in various testing methodologies. Proven ability to collaborate effectively and work independently. A track record of identifying and implementing system and process improvements. Preferred Qualifications: Experience in financial markets, ideally in front-office roles at banks or hedge funds, with exposure to derivatives. Familiarity with financial More ❯

troubleshoot issues, enhance system performance, and ensure excellent service delivery. You’ll also help drive the professional development of team members and contribute to process improvements that enhance efficiency and customer satisfaction. This role is critical in supporting service-level agreements (SLAs) and key performance indicators (KPIs), especially during More ❯

troubleshoot issues, enhance system performance, and ensure excellent service delivery. You’ll also help drive the professional development of team members and contribute to process improvements that enhance efficiency and customer satisfaction. This role is critical in supporting service-level agreements (SLAs) and key performance indicators (KPIs), especially during More ❯

troubleshoot issues, enhance system performance, and ensure excellent service delivery. You’ll also help drive the professional development of team members and contribute to process improvements that enhance efficiency and customer satisfaction. This role is critical in supporting service-level agreements (SLAs) and key performance indicators (KPIs), especially during More ❯

troubleshoot issues, enhance system performance, and ensure excellent service delivery. You’ll also help drive the professional development of team members and contribute to process improvements that enhance efficiency and customer satisfaction. This role is critical in supporting service-level agreements (SLAs) and key performance indicators (KPIs), especially during More ❯

Autodesk products to help clients in the Construction and Architectural sectors get the most from their investment *Provide software support, business analysis, and recommend process improvements *Assist with project management and solution delivery *Access comprehensive Autodesk training and certification *Remote-based in the UK, with occasional travel to client More ❯