3 of 3 Permanent SLA Jobs in Newcastle upon Tyne

Ensuring that there is sufficient cover on the desk in 1st Line on a daily basis Monitoring the ServiceNow call queues to ensure that all tickets are handed within SLA and to the appropriate standards. Escalation Point: Initial escalation point for customer escalations Part of the internal Service Desk escalation team, acting as a technical point of contact for the More ❯

or urgent issues, representing the business professionally What you will bring Excellent communication and a genuine customer service mindset Experience in an IT support role with ticket ownership and SLA awareness Hands on administration of Microsoft 365, especially SharePoint, OneDrive and Outlook Confident troubleshooting on Windows and macOS Full UK driving licence and willingness to work on client sites regularly More ❯

training, and threat updates Maintain a security risk management framework using IMP and audit data Issue regular and remedial security threat bulletins Collaborate with the SSA team to meet SLA targets for fraud investigations What’s in it for you? A generous base salary (pro-rata for part time), and great flexibility with your working schedule, we offer training, development More ❯