SLA Jobs in Newcastle upon Tyne

Service Level Agreement (SLA)
Tyne and Wear > Newcastle upon Tyne

The following table provides summary statistics for permanent job vacancies advertised in Newcastle upon Tyne with a requirement for SLA skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited SLA over the 6 months to 2 June 2024 with a comparison to the same period in the previous 2 years.

6 months to
2 Jun 2024
Same period 2023 Same period 2022
Rank 60 68 61
Rank change year-on-year +8 -7 -6
Permanent jobs citing SLA 25 14 19
As % of all permanent jobs advertised in Newcastle upon Tyne 2.26% 1.83% 2.29%
As % of the Quality Assurance & Compliance category 13.23% 6.06% 10.50%
Number of salaries quoted 20 3 16
10th Percentile £21,500 £29,250 £19,313
25th Percentile £24,960 £31,875 £20,203
Median annual salary (50th Percentile) £33,500 £37,500 £21,000
Median % change year-on-year -10.67% +78.57% -28.81%
75th Percentile £47,500 £39,500 £27,063
90th Percentile - £39,950 £36,500
Tyne and Wear median annual salary £24,960 £33,750 £21,000
% change year-on-year -26.04% +60.71% -28.81%

All Quality Assurance and Compliance Skills
Newcastle upon Tyne

SLA is in the Quality Assurance and Compliance category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in Newcastle upon Tyne with a requirement for quality assurance or compliance skills.

Permanent vacancies with a requirement for quality assurance or compliance skills 189 231 181
As % of all permanent jobs advertised in Newcastle upon Tyne 17.07% 30.16% 21.81%
Number of salaries quoted 125 65 145
10th Percentile £32,500 £34,900 -
25th Percentile £39,000 £46,250 £22,500
Median annual salary (50th Percentile) £52,500 £55,000 £35,000
Median % change year-on-year -4.55% +57.14% -22.22%
75th Percentile £62,500 £67,500 £57,500
90th Percentile £77,500 £88,750 £75,000
Tyne and Wear median annual salary £42,500 £55,000 £38,500
% change year-on-year -22.73% +42.86% -8.33%

SLA
Job Vacancy Trend in Newcastle upon Tyne

Job postings citing SLA as a proportion of all IT jobs advertised in Newcastle upon Tyne.

Job vacancy trend for SLA in Newcastle upon Tyne

SLA
Salary Trend in Newcastle upon Tyne

3-month moving average salary quoted in jobs citing SLA in Newcastle upon Tyne.

Salary trend for SLA in Newcastle upon Tyne

SLA
Salary Histogram in Newcastle upon Tyne

Salary distribution for jobs citing SLA in Newcastle upon Tyne over the 6 months to 2 June 2024.

Salary histogram for SLA in Newcastle upon Tyne

SLA
Co-occurring Skills and Capabilities in Newcastle upon Tyne by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 1 (4.00%) SharePoint
Applications
1 4 (16.00%) Microsoft Office
2 2 (8.00%) Spreadsheet
Business Applications
1 2 (8.00%) Oracle ERP
Cloud Services
1 6 (24.00%) Azure
2 3 (12.00%) Google Workspace
2 3 (12.00%) Microsoft 365
3 2 (8.00%) AWS
4 1 (4.00%) Mimecast
Communications & Networking
1 4 (16.00%) Firewall
2 3 (12.00%) Network Security
3 2 (8.00%) VPN
4 1 (4.00%) Remote Desktop
4 1 (4.00%) TCP/IP
4 1 (4.00%) VoIP
Database & Business Intelligence
1 1 (4.00%) Amazon RDS
General
1 13 (52.00%) Social Skills
2 9 (36.00%) Analytical Skills
3 5 (20.00%) Retail
4 3 (12.00%) Law
5 2 (8.00%) Finance
5 2 (8.00%) Police
5 2 (8.00%) Public Sector
6 1 (4.00%) Organisational Skills
6 1 (4.00%) Telecoms
Job Titles
1 6 (24.00%) Service Manager
2 5 (20.00%) Analyst
3 3 (12.00%) Help Desk Engineer
3 3 (12.00%) Lead
3 3 (12.00%) Operations Manager
3 3 (12.00%) Team Leader
4 2 (8.00%) Data Analyst
4 2 (8.00%) Principal Engineer
4 2 (8.00%) Support Engineer
4 2 (8.00%) Test Analyst
4 2 (8.00%) Trainee
4 2 (8.00%) Trainee Analyst
4 2 (8.00%) Trainee Test Analyst
5 1 (4.00%) 1st Line Support
5 1 (4.00%) Coordinator
5 1 (4.00%) DBA
5 1 (4.00%) Field Service Engineer
5 1 (4.00%) Support Analyst
5 1 (4.00%) Support Specialist
5 1 (4.00%) Technical Support
Miscellaneous
1 5 (20.00%) Self-Motivation
2 1 (4.00%) Driving Licence
2 1 (4.00%) EPoS
Operating Systems
1 6 (24.00%) Windows
2 2 (8.00%) Unix
3 1 (4.00%) Windows Server
3 1 (4.00%) Windows Server 2016
Processes & Methodologies
1 16 (64.00%) Customer Service
2 12 (48.00%) ITIL
3 11 (44.00%) Problem-Solving
4 9 (36.00%) Facilities Management
4 9 (36.00%) Incident Management
5 6 (24.00%) Change Management
5 6 (24.00%) Configuration Management
5 6 (24.00%) Continuous Improvement
5 6 (24.00%) Performance Improvement
5 6 (24.00%) Problem Management
5 6 (24.00%) Project Management
5 6 (24.00%) Roadmaps
5 6 (24.00%) Root Cause Analysis
5 6 (24.00%) Service Management
5 6 (24.00%) Statistics
6 5 (20.00%) Customer Experience
7 4 (16.00%) Cybersecurity
7 4 (16.00%) Data Management
7 4 (16.00%) Service Delivery
8 3 (12.00%) Strategic Planning
Programming Languages
1 1 (4.00%) SQL
Qualifications
1 5 (20.00%) Security Cleared
2 4 (16.00%) SC Cleared
3 3 (12.00%) Degree
3 3 (12.00%) DV Cleared
4 2 (8.00%) Azure Certification
5 1 (4.00%) ITIL Certification
Quality Assurance & Compliance
1 1 (4.00%) Data Quality
System Software
1 3 (12.00%) Active Directory
2 2 (8.00%) Hyper-V
2 2 (8.00%) VMware Infrastructure
3 1 (4.00%) vSphere
Vendors
1 10 (40.00%) Microsoft
2 3 (12.00%) CheckPoint
2 3 (12.00%) Cisco
3 2 (8.00%) Forcepoint
3 2 (8.00%) Oracle
3 2 (8.00%) VMware
4 1 (4.00%) Citrix
4 1 (4.00%) Dell
4 1 (4.00%) HP
4 1 (4.00%) IBM