4 of 4 Permanent Service Delivery Jobs in Newcastle upon Tyne

Service Desk Team Leader (24×7 Operations) An organisation is seeking an experienced IT Service Desk Team Leader to oversee a high-performing support function delivering 24×7 IT services across a multi-entity environment . This role is focused on driving service performance, improving first-time … resolution, and ensuring a reliable, customer-focused IT front door . Key Responsibilities Lead and develop a team of ~10–15 Service Desk Analysts in a 24×7 environment Oversee day-to-day Service Desk operations (incidents & service requests) Ensure delivery against SLAs, KPIs, and customer ...

Type: Full-time About SPARK SPARK is UK’s fast-growing technology solution companies delivering intelligent robotics and automation solutions across the hospitality and service cleaning sectors. Our robotic systems streamline operations, reduce labour costs, and elevate service efficiency in environments such as hotels, restaurants, large shopping malls … offices and warehouses. Through next-generation automation, we’re helping businesses unlock the future of service delivery, facility cleaning. The Role We are looking for a driven, tech-curious Sales Representative to join our robotics sales team. This role focuses exclusively on robotic solutions and is ideal ...

Payroll needs and develop requirements to ensure that the implementations are completed on time and to the highest quality Establish the plan and manage delivery of the client implementation project to ensure target dates are met Co-ordinate data migration, parallel and first live runs with the client … relevant internal teams Work with the service delivery team to ensure smooth handover to the business-as-usual team Developing and advising on bespoke financial reports, such as general ledger reports Supporting and developing more junior members of the team Preparing fee and budget details Skills and attributes ...

First Line Service Desk Analyst - 12 Month FTC Location: Newcastle Salary: £27 - £30k 9-5 Day Shifts Join a global organisation headquartered in the vibrant heart of Newcastle as an IT First Line Service Desk Analyst. This role is your chance to be part of a dynamic … colleagues across the entire infrastructure via phone, email, walk-up, and chat. Collaborate with the wider IT team to resolve issues and improve service delivery. Log all interactions on Service Now with concise notes, ensuring accurate assignment of tickets. Act as a communication bridge between customers ...