1 to 2 of 2 Permanent Service Manager Jobs in Newcastle upon Tyne

Cisco Experts, to our client base. We’re looking for a positive, enthusiastic and resourceful individual to join our Managed Services team as the Service Operations Manager. There’s never been a more exciting time for us, and we’re looking for like-minded, ambitious individuals who can help … us build our business on this exciting journey… What is involved in this role? As the Service Operations Manager you are responsible for supervising and motivating the Service Desk team members on a daily basis, managing the support to customers (internal and external) and ensuring that … service levels are achieved. Responsible for ensuring the staff are meeting and exceeding expectations on performance, meeting defined metrics/benchmarks, and that standards and processes are followed. This role is about accuracy, efficiency, strong communication skills and providing the business with the most cost-effective solution whilst delivering more »

One of our key infrastructure businesses with a HQ in Newcastle are looking to bring on a IT Service Delivery Manager as part of their core IT Ops Function. You will be involved in running a national team of regional engineers alongside planning and delivery of their … IT service across the group. The role is 4 days on site your main location will be Newcastle but there will be national travel required on occasion. Key responsibilities: Formulate both short-term day-to-day and longer-term IT Service Delivery plans and identify and work on … management. Understand and identify business challenges and develop strategies and solutions to deliver added value to the business. Develop, own, chair and facilitate regular Service Reviews with the business and suppliers in accordance with relevant service level agreements and business priorities. Supports budget related conversations on different levels. more »