Service Assurance Manager
- Hiring Organisation
- Hargreaves Lansdown
- Location
- Newport, UK
- Employment Type
- Full-time
Service Assurance team and is accountable for the effective governance of IT service management across HL's dual technology estate, spanning heritage systems, cloud services, and integrated third party platforms. The role ensures consistent execution of service management processes, strong major incident leadership, and effective engagement with Risk … Assurance team, setting clear priorities, standards, and performance expectations Manage IT service management processes (Incident & Problem, Change & Release, Knowledge, and SACM) across IT Service Operations Participate in on-call and out-of-hours cover, providing business-facing coordination and communications during Major Incidents and ensuring post-incident learning ...