11 of 11 Permanent Customer Experience Jobs in Newport

with a genuine passion for technology and problem-solving. This role is ideal for someone who thrives in dynamic environments, takes ownership of their work, and brings solid experience primarily with Microsoft infrastructure and cloud solutions. You’ll be part of a team that values initiative, continuous learning, and delivering robust technical solutions that support our evolving business needs. … from, consolidation of and/or decommission of legacy systems The Ideal Candidate Personal competencies At least 3-5 years IT Systems Team/3 rd Line Infrastructure Support experience Strong troubleshooting, analytical and support skills Organised, efficient and able to prioritise tasks/plan own time Strong communication skills both verbal and written Be able to think ‘out … of the box’, providing creative ideas and solutions Team player and driven by success, aiming for quality service Experience in a Call Centre environment or similar would be advantageous Required skills SC clearance/SC clearance capable is a big advantage. Windows Server 2016+, configuration, administration and support Hardware support, including racking/(un)racking Microsoft Azure Services Conditional More ❯

when you fail, we all learn, then we’re eager to hear from you. We are looking to expand our Through Life Support Engineering capability in all levels of experience and are keen to hear from you if you feel you’re ready to take the next step in your career. You must be a Sole UK National and … qualify for Security Clearance. Job Description The Configuration Management Engineer role will involve working as part of an Integrated Logistics Support (ILS) team for the customer, planning and developing support across Products, Systems and Equipment (PSE) with a specific focus on the supportability of the digital related resources including hardware, software, firmware, data and network infrastructure. This role may … and investigating technical issues. Support or lead the development of digital asset support policies and procedures. Support or lead the development and maintenance of technical documentation in line with customer process. Apply a practical systems thinking approach to understand the wider system interactions and solutions. Be adaptable, as project requirements evolve, and ensure relevant parties are notified of changes More ❯

Our client a global leader in education is driving an exciting transformation in how they deliver digital products and services, with a strong focus on innovation, customer experience, and measurable impact. You’ll play a key role in shaping, delivering, and optimising our client’s portfolio of customer-facing digital products. You’ll define strategy, manage roadmaps … attendance at our client’s office in Cardiff. Key responsibilities: Product strategy & roadmapping: Develop and communicate clear product strategies and roadmaps aligned with organisational goals. Prioritise initiatives based on customer value, business impact, and technical feasibility, adapting to changing needs and market trends. Product delivery: Translate features into user stories and acceptance criteria, leading agile teams through delivery. Monitor … progress, manage risks, and make trade-offs to ensure timely, high-quality releases. Customer focus & performance: Embed customer-centric design through continuous feedback and data analysis. Track and optimise product performance, proactively addressing issues to improve outcomes. About you: Proven experience in product management , ideally within education technology or mission-driven organisations. Strong understanding of the education More ❯

based in the heart of South Wales.Our client is a market leader in the field, driven by innovation and a commitment to using technology to enhance business operations and customer experience click apply for full job details More ❯

of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and … Customer Data Management. You can learn more about LexisNexis Risk at the link below, risk.lexisnexis.com About the team: You will be joining an existing team of delivery managers, each responsible for supporting their own product development squads and projects. The team is embedded in the daily life of the business working very closely with stakeholders and trusted by them … tools to help drive accountability Ensure key metrics, resources and budgets are tracked and kept up to date Make recommendations for improvements to existing processes and procedures Requirements: Demonstrable experience of Responsibilities section Proven experience in delivery project management within Agile environments. Knowledge, & application of Scrum and/or Kanban frameworks. Experience managing web-based application projects More ❯

based in the heart of South Wales.Our client is a market leader in the field, driven by innovation and a commitment to using technology to enhance business operations and customer experience.This small but growing companybelieve in a collaborative culture where your skills and ideas can make a real impact. The Role We are seeking a proactive and detail-oriented … UAT). Provide training and ongoing support to end-users to ensure successful adoption. Continuously identify opportunities for process improvement and system enhancement. What We're Looking For: Proven experience as a Salesforce Business Analyst. Strong knowledge of the Salesforce platform, including Sales Cloud and Service Cloud. Excellent communication, interpersonal, and stakeholder management skills. Experience working in an More ❯

quality technical documentation to support innovative products used in high-tech industries. Youll collaborate with diverse teams to ensure accuracy and clarity, playing a pivotal role in delivering exceptional customer experiences. The company is dedicated to fostering an inclusive, supportive environment with excellent opportunities for career development and work-life balance. Key Responsibilities Documentation Creation and Management Produce, develop … in engineering labs Collaboration and Communication Liaise with engineers, technicians, and subject-matter experts to resolve technical queries Collaborate with Sales and Marketing teams to support project launches and customer needs Communicate technical details effectively to diverse audiences, tailoring content appropriately Process and Compliance Maintain robust documentation systems, including version control and editing processes Ensure timely organisation, management, and … photographs and illustrations to enhance documentation Use tools like MadCap Flare, Adobe Acrobat, SolidWorks/SolidEdge, and Microsoft Office effectively The Person/Qualifications Strong technical writing skills with experience in document review cycles Proficiency in PC-based applications, including desktop publishing, photo editing, or CAD software Ability to research, analyse, and communicate complex technical information Familiarity with manufacturing More ❯

phase to drive strong app engagement and member satisfaction. Maximize every interaction : Ensure each member interaction delivers value, encourages app usage, and supports long-term retention. Champion the member experience : Work closely with your team and manager to foster a culture where the member experience is central to everything we do. Share insights and feedback : Collaborate with internal … teams by sharing customer feedback, recurring issues, and product suggestions to help improve the overall experience. Represent Herdwatch : Support event preparation and attend key farming shows in Ireland and abroad, helping to grow the Herdwatch brand and educate both current and potential members on our app and roadmap. About You: Skills & Attributes: You’re highly motivated with a strong … desire to succeed in a sales-driven role — experience is a bonus, but hunger and ambition matter more. A farming background is an advantage, but not essential—full product training will be provided. You’re a natural communicator with excellent interpersonal skills and a passion for helping people. You’re open-minded, a good listener, and eager to learn More ❯

phase to drive strong app engagement and member satisfaction. Maximize every interaction : Ensure each member interaction delivers value, encourages app usage, and supports long-term retention. Champion the member experience : Work closely with your team and manager to foster a culture where the member experience is central to everything we do. Share insights and feedback : Collaborate with internal … teams by sharing customer feedback, recurring issues, and product suggestions to help improve the overall experience. Represent Herdwatch : Support event preparation and attend key farming shows in Ireland and abroad, helping to grow the Herdwatch brand and educate both current and potential members on our app and roadmap. About You: Skills & Attributes: You’re highly motivated with a strong … desire to succeed in a sales-driven role — experience is a bonus, but hunger and ambition matter more. A farming background is an advantage, but not essential—full product training will be provided. You’re a natural communicator with excellent interpersonal skills and a passion for helping people. You’re open-minded, a good listener, and eager to learn More ❯

phase to drive strong app engagement and member satisfaction. Maximize every interaction : Ensure each member interaction delivers value, encourages app usage, and supports long-term retention. Champion the member experience : Work closely with your team and manager to foster a culture where the member experience is central to everything we do. Share insights and feedback : Collaborate with internal … teams by sharing customer feedback, recurring issues, and product suggestions to help improve the overall experience. Represent Herdwatch : Support event preparation and attend key farming shows in Ireland and abroad, helping to grow the Herdwatch brand and educate both current and potential members on our app and roadmap. About You: Skills & Attributes: You’re highly motivated with a strong … desire to succeed in a sales-driven role — experience is a bonus, but hunger and ambition matter more. A farming background is an advantage, but not essential—full product training will be provided. You’re a natural communicator with excellent interpersonal skills and a passion for helping people. You’re open-minded, a good listener, and eager to learn More ❯

phase to drive strong app engagement and member satisfaction. Maximize every interaction : Ensure each member interaction delivers value, encourages app usage, and supports long-term retention. Champion the member experience : Work closely with your team and manager to foster a culture where the member experience is central to everything we do. Share insights and feedback : Collaborate with internal … teams by sharing customer feedback, recurring issues, and product suggestions to help improve the overall experience. Represent Herdwatch : Support event preparation and attend key farming shows in Ireland and abroad, helping to grow the Herdwatch brand and educate both current and potential members on our app and roadmap. About You: Skills & Attributes: You’re highly motivated with a strong … desire to succeed in a sales-driven role — experience is a bonus, but hunger and ambition matter more. A farming background is an advantage, but not essential—full product training will be provided. You’re a natural communicator with excellent interpersonal skills and a passion for helping people. You’re open-minded, a good listener, and eager to learn More ❯