1 of 1 DemandTrendPermanent Incident Management Jobs in Newport

team. Could that be you? Role Summary You will provide support to the Service Operations Manager and Senior Support Analyst in dealing with customer incidents and requests, maintaining asset management records, diagnosing software application issues and supporting the engineering and product teams with technical tasks, including verification of data generated by machine-learning processes, using a variety of communication … Learn our application and service to provide technical support. ● Carrying out technical troubleshooting of in-service devices via VPN using command line and GUI. ● Operate our ticketing system for incident management, request fulfillment, and customer communications including phone enquiries. ● Work to predefined procedures and respond to customers in line with company policy. ● Carry out proactive tasks to assist … team in maintaining a knowledge base detailing resolutions for common issues and requests. ● Verification of acquired and generated data. ● Perform data quality processes as required. ● Interact with effective asset management processes. Personal Qualities and Experience Essential: A collaborative approach to working. Strong communication skills - written, on the phone and in person. Experiencing accessing and configuring devices remotely. Confident user More ❯