5 of 5 Permanent Incident Management Jobs in Newport

Incident Analyst - Newport/Hybrid - £42,856 + excellent benefits Yolk Recruitment are working with a large, established organisation delivering essential services across the UK. They place a strong emphasis on reliability, accountability, and using data to continuously improve how technology supports the wider business. This is an opportunity … join a supportive IT Service team where incident data is actively used to improve performance, partner outcomes, and service quality. This role would suit an experienced Incident Analyst who enjoys working closely with service teams, analysing data, and helping incidents move through to resolution efficiently. This is what ...

services provider that has been delivering technology solutions and support since 1969.The company specializes in managed IT services, secure cloud solutions, IT asset management, and project-based consultancy. Headquartered in Scotland, Dacoll serves a diverse range of sectors, including retail, commercial, public sector, and public safety, with a comprehensive … portfolio of services that focus on operational excellence and security. Role Overview: The Service Delivery Manager is responsible for the successful delivery and management of services provided to Dacoll Group customers. The SDM will plan, organise and control all service delivery activities contractually committed to their assigned customers. This ...

edge services. Oversee capacity modeling, scale testing, and multi-region readiness. Establish and meet SLOs/SLAs and KPIs; ensure on-call health, incident readiness/response, and rigorous post-incident improvements. Champion automation-first operations: CI/CD, test frameworks, canary/blue-green releases, and infrastructure … guide architectural decisions. Hands-on fluency with automation-first operations and DevOps at scale: CI/CD, automated testing, rollout/rollback, config management, and IaC (e.g., Terraform). Proficiency with one or more: Java, Go, Python, C++, or Rust; strong preference for Java for control-plane/services. ...

small team and closely with the Head of Delivery and Head of Programmes to support their key customers. The primary function will be Ticketing & Incident Management- owning and managing all customer tickets via Jira and customer portals. Then you will triage faults, ensuring correct categorisation, prioritisation, and allocation … expecting the right candidate to have; Prior experience in telecoms network build and maintenance. Experience in working with Jira ticketing or a similar service management tool Excellent communication and stakeholder management skills — able to balance the needs of customers, contractors, and internal teams The Next Steps If this ...

Engineer with strong experience in Node.js/NestJS and AWS, who will: Own day-to-day deployments of our backend services. Lead monitoring and incident response for production systems. Take primary ownership of our AWS infrastructure, using infrastructure as code. Design and implement backend features for a high-traffic … CloudWatch and related services). Manage resources using infrastructure as code tools. Maintain and improve observability: logging, metrics, alerts, and dashboards. Lead incident response when production issues occur and drive follow-up improvements. Technical direction and coaching Make and communicate architectural choices for backend and infrastructure. Review code from ...