1 of 1 DemandTrendPermanent Social Media Jobs in Newport

grow. Key Responsibilities: 1. Support Infrastructure Setup Help implement Zendesk (or similar) as our support hub Configure ticket workflows, SLAs, triggers, and macros Integrate live chat, email, widget, and social support channels Set up internal views, queues, and escalation paths Define permissions and business rules for the support platform 2. Knowledge Base & Self-Service Content Write and maintain user … Process Design Design macros and response templates for known queries Define support tone, response quality standards, and escalation flows Monitor and respond to inbound queries from alternative sources (e.g. social media) Flag recurring issues and themes for Product, UX, and Sales teams 4. Customer Data & Tool Integration Integrate Zendesk with CRM (e.g. HubSpot) to surface contextual customer data More ❯