4 of 4 DemandTrendPermanent User Experience Jobs in Newport

The Intellectual Property Office (IPO) is seeking a senior interaction designer to contribute to its digital transformation. This role involves designing user-centred public services at scale within multidisciplinary teams , aligning with Government Design Principles . Key responsibilities include identifying and resolving complex public infrastructure issues, promoting best practices and standards in user centred design, and mentoring junior … designers. The successful candidate will be proactive, take ownership of design activities (like facilitating critiques and documenting user journeys), and possess excellent leadership, collaboration, presentation, and communication skills to work effectively with various stakeholders. Working Style This role will be carried out in-line with IPO Hybrid working arrangements where staff are currently expected to spend at least … arrangements with the recruiting manager to agree a reasonable balance between working from home and the office. Main duties consist of but are not limited to: Design and Develop User-Centred Services: Work in agile, multidisciplinary teams to rapidly develop design concepts for complex transformation programs, collaborating with service managers and programme directors. This includes actively participating in user More ❯

organisation is seeking a Senior Interaction Designer to help shape the future of thier public facing digital services. This role is ideal for someone with a strong background in user-centred design, agile working, and a passion for building accessible, effective services that meet user needs. About the Role As a Senior Interaction Designer, you'll work in … agile, multi-disciplinary teams on complex service transformation programmes. You'll collaborate closely with service managers, programme directors, and user researchers to design seamless, user-friendly services across a variety of channels, devices, and technologies. You'll play a key role in shaping user journeys, prototyping new ideas, and ensuring that design decisions are backed by research … evidence, and data. You'll also work to uphold and promote high standards in user experience and accessibility, ensuring services are inclusive and meet both user and business goals. Key Responsibilities Design and develop intuitive, user-centred services across digital and non-digital touch points. Participate in user research, develop prototypes, and iterate designs based More ❯

social support channels Set up internal views, queues, and escalation paths Define permissions and business rules for the support platform 2. Knowledge Base & Self-Service Content Write and maintain user-facing documentation and FAQs Build structured knowledge libraries for both human agents and AI agents Create guided support flows for agents to follow Work with product, ops, and marketing … queries Define support tone, response quality standards, and escalation flows Monitor and respond to inbound queries from alternative sources (e.g. social media) Flag recurring issues and themes for Product, UX, and Sales teams 4. Customer Data & Tool Integration Integrate Zendesk with CRM (e.g. HubSpot) to surface contextual customer data Ensure agents can access customer type, plan, and product usage history … user segment 5. Measurement & Quality Track KPIs such as First Response Time, CSAT, ticket deflection, resolution time Set up reporting dashboards and regular insight sharing with Product/UX Support quality reviews of ticket handling tone and effectiveness 6. Team Support & Scaling Support the hiring, onboarding, and day-to-day coordination of initial support agents (1st and 2nd line More ❯

to-date services to our customers, both nationally and internationally. Systems must be architected and maintained to meet their needs with the use of automation to drive the overall user experience As part of our team, you will have the opportunity to apply your knowledge to solutions utilizing Azure cloud technologies, employ modern delivery processes, and work on … innovative projects. Collaborating with experts in their fields, you will make valuable contributions and drive our technology and services forward. Your experience of developing API based solutions will be essential to improve our integration with both internal and external interfaces. This role requires you to take ownership and have a strong appetite for learning and applying new technologies and … teams, leading and owning elements of the technology architecture with a focus on Microsoft Azure. Provide technical leadership and expertise, identifying, selecting and creating appropriate technical solutions based on user needs and business requirements. Build Cloud solution designs. Where appropriate, act as a solutions architect to be responsible for the end-to-end delivery of the solution. Provide technical More ❯