Customer Support Team Leader
- Hiring Organisation
- TQR
- Location
- Newton Abbot, Devon, South West, United Kingdom
- Employment Type
- Permanent
- Salary
- £35,000
customer satisfaction Champion effective use of HubSpot CRM, ensuring all customer interactions are logged, tracked, and followed up accurately Work closely with Sales and Marketing to optimise workflows, reporting, and visibility of customer insight Analyse performance trends, identify root causes, and implement corrective actions Produce regular performance reports and insight … Develop, maintain and improve Customer Support SOPs Identify inefficiencies and lead improvements that enhance speed, accuracy and customer experience Work cross-functionally with Sales, Marketing, Operations, and Finance to align processes with the end-to-end customer journey Escalate risks with potential financial, legal, or reputational impact Promote a culture ...