2 of 2 Permanent Incident Management Jobs in Newtownabbey

Major Incident Manager Office based - Belfast Be at the heart of real time action. Come and join the team. We've just launched our brand new Tech Ops Command Centre in Belfast at our Hillview House office, and we're growing a high impact team of Major Incident … operates and evolves. Eligibility to undergo SC Clearance What you'll be doing You'll be the driving force behind the end-to-end management of our highest-priority incidents. That includes: Taking full ownership of major incidents from start to finish Determining severity, verifying priority, and reallocating where ...

teams and third-party suppliers and be: Proactive Monitoring: Monitor network performance, capacity, and availability using enterprise tools (e.g., SolarWinds, PRTG, Juniper MIST). Incident Management: Diagnose, troubleshoot, and resolve network faults across LAN, WAN, SDWAN, and telecoms services while minimizing service impact. Lifecycle Tracking: Log, manage … Health Checks: Perform routine network health checks and preventative maintenance activities, deploying patches, firmware updates, and minor configuration changes as required. Documentation: Produce clear incident reports, detailed shift handovers, and technical documentation. Escalation: Escalate complex or unresolved issues to senior engineers or external vendors where appropriate. Stakeholder Communication: Communicate ...