1 of 1 Permanent Network Monitoring Jobs in Newtownabbey

Capita is looking to hire for a Network Operations Centre 24/7 Shift Lead. Role: 24/7 NOC Shift Lead Hours: Rolling shift pattern 7am-7pm x 4 on 4 off repeated and then 7pm-7am x 4 on 4 off repeated. Location: Belfast Capita’s Network Operations Centre in Belfast is seeking an experienced and … Team Duties Serve as the first point of contact for customer-reported faults via phone or email. Provide remote support, including configuration and link checks for field engineers. Monitor network performance using SolarWinds and respond to alerts proactively. Ensure incidents are resolved within SLA targets and documented with meaningful updates. Maintain clear communication with customers throughout the fault resolution … appropriately to internal and external stakeholders. Conduct root cause analysis for incidents and contribute to service improvement. Shift Lead Responsibilities Allocate and oversee tasks across the shift team, including monitoring, call handling, and incident management. Provide process leadership and guidance to ensure consistent service delivery. Support resolution of service incidents and advise team members to enhance knowledge and efficiency. More ❯