NOC Engineer
newtownabbey, antrim, united kingdom
Lorien
customers and internal teams. Key Responsibilities Serve as the first escalation point for customer calls, providing expert support and guidance. Log, manage, and resolve faults and service requests via Remedy, achieving over 95% resolution at first touch. Work diligently within strict SLAs to ensure timely fault resolution. Maintain accurate and detailed shift handovers, ensuring all support tickets are current More ❯
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