3 of 3 Permanent SLA Jobs in Newtownabbey

IT/Networking , with appropriate escalation practices. Background in enterprise network support ; CCNA or equivalent preferred. Experience supporting Windows OS and servers . Knowledge of ITIL service environments and SLA adherence. Experience working with third-party suppliers and managing escalations. High attention to detail and ability to perform under pressure. Excellent communication and customer service skills. Eligible for Security Clearance More ❯

eg, energy). Proven experience with vendor risk management frameworks such as SIG questionnaires, NIST SP 800-161, and third-party risk scoring methodologies. Strong background in contractual and SLA analysis, particularly around security clauses, data protection, and breach management. Hands-on experience conducting due diligence, risk profiling, and control validation for third parties. Familiarity with third-party risk platforms More ❯

phone or email. Provide remote support, including configuration and link checks for field engineers. Monitor network performance using SolarWinds and respond to alerts proactively. Ensure incidents are resolved within SLA targets and documented with meaningful updates. Maintain clear communication with customers throughout the fault resolution process. Escalate issues appropriately to internal and external stakeholders. Conduct root cause analysis for incidents … knowledge and efficiency. Manage escalations of major incidents and liaise with senior management as needed. Contribute to team development, performance reviews, and training initiatives. Drive continuous improvement and ensure SLA compliance (targeting 95%+ resolution rate). Manage operational handovers and ensure outstanding issues are clearly communicated. Maintain regular updates to customers and ensure system records are accurate. Collaborate with … incidents while maintaining BAU operations. Strong communication skills, both written and verbal, with adaptability to changing demands. Demonstrated customer service excellence. Experience working in ITIL environments and meeting strict SLA requirements. High attention to detail and ability to perform under pressure. Eligible for Security Clearance (SC minimum, NPPV3 preferred). Desirable Skills Experience in high-pressure operational environments. Proven track More ❯