1 of 1 Permanent Client Onboarding Jobs in Norfolk

escalation, both internally and externally, and play a key role in managing standards, process documentation, and team training. This role offers an exciting blend of leadership, operational oversight, and client interaction ideal for someone who thrives in a dynamic, client-focused environment. Key Responsibilities Operations Set and uphold high team standards, ensuring compliance and consistency Maintain thorough knowledge … job scheduling, and database ownership Deliver continuous improvement initiatives and support internal software evolution Support wider planning and scheduling efforts when needed Ensure quality and performance measurement against KPIs Client Focus First point of escalation for client issues (internal and external) Maintain the highest standards of output quality and data accuracy Attend review meetings and support new client onboarding Keep clients and Account Managers informed on solutions, technical data, and mailing impacts People Leadership Manage and develop a team of up to 5 Coordinators Conduct regular 1:1s, appraisals, and training sessions Monitor and manage team attendance and flexibility to ensure cover at all times Promote a culture of accountability, development, and high performance Finance More ❯