1 of 1 Permanent Issue Tracking Jobs in Norfolk

experience to proactively surface risks, themes, and improvement opportunities Maintain a centralized and prioritized backlog of VOC items, including enhancements, bugs, and recurring issues Issue Management & Resolution Monitor, triage, and coordinate resolution of cross-client recurring and complex issues Document findings and incorporate learnings into scalable tools, processes … playbooks Ensure visibility and tracking of issues through appropriate systems and workflows Cross-Functional Coordination Act as a liaison between Technical, Client Configuration, Client Success, Engagement, and Support teams globally Facilitate alignment on priorities, timelines, and solutions for client-impacting items Coordinate testing efforts and validation prior to production ...