ICT Service Desk Analyst
- Hiring Organisation
- Norfolk & Suffolk Foundation NHS Trust
- Location
- Norwich, NR6 5BE, United Kingdom
- Salary
- £28392.00 to £31157.00
contact for Digital Service's customers and providing first level Digital Support. The role will include: Telephone Call and Live Chat Handling Incident Management Service Request Management Problem Management Knowledge Management Service Asset and Configuration Management First Level remote support Providing excellent customer service … resolving Computer or Device issues Desirable Professional experience providing ICT Hardware support Skills Essential Customer Service Skills ICT Troubleshooting Skills Desirable Conflict Resolution Skills Knowledge Essential Advanced knowledge of Microsoft Windows Desirable The NHS and its operational structures Disclosure and Barring Service Check This post is subject ...