IT Service Desk Team Leader
- Hiring Organisation
- Morson Edge
- Location
- Cromer, Norfolk, East Anglia, United Kingdom
- Employment Type
- Permanent, Work From Home
- Salary
- £45,000
ticket quality, prioritisation and SLA performance - Acting as an escalation point for clients when required - Supporting team development through 1:1s, coaching and performance management - Ensuring compliance standards are adhered to including GDPR, Cyber Essentials and ISO27001 - Supporting recruitment and growth within the Service Desk function - Working closely with … senior leadership as part of a growing management team - Remaining hands-off tickets unless supporting during peak periods Technology Environment: - Microsoft 365 - SharePoint/OneDrive/Intune/MFA - ConnectWise suite - Unifi Networking - Draytek Routing - Dell hardware environments - Third-party supplier management Why this opportunity? Clear progression ...