and resolution of complex network incidents and performance issues. Configure, maintain, and troubleshoot network infrastructure including switches, routers, firewalls, and wireless access points. Design and implement secure LAN / WAN architectures and VPN solutions. Monitor network traffic and performance using diagnostic tools such as Wireshark, SolarWinds, or similar. Manage IP addressing schemes, VLANs, and routing protocols … improve operational efficiency and network resilience. Skills & Experience: Proven experience in a 3rd line or senior IT support role with a strong networking focus. In-depth knowledge of TCP/IP, IP Routing, DNS, DHCP, NAT, and subnetting. Hands-on experience with Cisco networking equipment and technologies. CCNA certification (required); CCNP or More ❯
Employment Type: Full-Time
Salary: £40,000 - £450,000 per annum, Inc benefits
Install and configure hardware, operating systems, and applications Monitor and maintain computer systems and networks Provide face-to-face and remote support to users Diagnose and resolve hardware / software faults Replace components and support application rollouts Set up user accounts and manage password issues Respond to call-outs within agreed timeframes Maintain documentation and produce relevant reports … IT support Strong customer service and communication skills Full, clean UK driving licence Proficiency in Windows, Server OS, Microsoft Exchange (SMTP, POP3, IMAP) Working knowledge of Active Directory, TCP/IP, IP Routing, DNS, DHCP Familiarity with Microsoft Office applications Ability to pass a DBS check MCSE and / or More ❯
Install and configure hardware, operating systems, and applications Monitor and maintain computer systems and networks Provide face-to-face and remote support to users Diagnose and resolve hardware / software faults Replace components and support application rollouts Set up user accounts and manage password issues Respond to call-outs within agreed timeframes Maintain documentation and produce relevant reports … IT support Strong customer service and communication skills Full, clean UK driving licence Proficiency in Windows, Server OS, Microsoft Exchange (SMTP, POP3, IMAP) Working knowledge of Active Directory, TCP/IP, IP Routing, DNS, DHCP Familiarity with Microsoft Office applications Ability to pass a DBS check MCSE and / or More ❯
The role will see you both work onsite and float across their many clients helping support and implement solutions that will streamline the support fixing process. A 2nd / 3rd Line Engineer, you will gather requirements and understand important pain points. Working with the larger team, you will implement new technology to stop some of the needless firefighting … of actions, either face to face or over the telephone to help set up systems or resolve issues; Troubleshooting system and network problems and diagnosing and solving hardware / software faults; Providing support, including procedural documentation and relevant reports; Supporting the roll-out of new applications; Prioritising and managing many open cases at one time; Rapidly establishing a … of providing outstanding customer service; Experienced in latest Windows and Server operating systems; Experienced in latest Microsoft Exchange technologies including: SMTP, POP3 & IMAP; Working knowledge of Active Directory, TCP/IP Networking, IP Routing & latest MS Office applications, practical experience using DNS & DHCP; Excellent communication skills and ability to work independently MCSE More ❯
Plumstead, Norfolk, United Kingdom Hybrid / WFH Options
Sky
internal architects, hardware teams, and the Head of Department to drive innovation and transformation of the router stack. What you'll bring Strong software development experience in C / C++ on Linux, with a solid understanding of the software development lifecycle. Expertise in software architecture for IP routers and network devices (VoIP, DSL, GPON, DOCSIS, Wi … Fi), and familiarity with protocols like TCP/IP, SIP, RTP, PPP, DHCP, IPv4 / IPv6, OpenSync, OVS, TR-069, and WebPA. Excellent communication skills, able to adapt technical detail to suit different audiences, and a collaborative mindset that supports team success. Highly organised and self-motivated, thriving in fast-paced environments More ❯
Plumstead, Norfolk, United Kingdom Hybrid / WFH Options
Sky
internal architects, hardware teams, and the Head of Department to drive innovation and transformation of the router stack. What you'll bring Strong software development experience in C / C++ on Linux, with a solid understanding of the software development lifecycle. Expertise in software architecture for IP routers and network devices (VoIP, DSL, GPON, DOCSIS, Wi … Fi), and familiarity with protocols like TCP/IP, SIP, RTP, PPP, DHCP, IPv4 / IPv6, OpenSync, OVS, TR-069, and WebPA. Excellent communication skills, able to adapt technical detail to suit different audiences, and a collaborative mindset that supports team success. Highly organised and self-motivated, thriving in fast-paced environments More ❯
Plumstead, Norfolk, United Kingdom Hybrid / WFH Options
Sky
internal architects, hardware teams, and the Head of Department to drive innovation and transformation of the router stack. What you'll bring Strong software development experience in C / C++ on Linux, with a solid understanding of the software development lifecycle. Expertise in software architecture for IP routers and network devices (VoIP, DSL, GPON, DOCSIS, Wi … Fi), and familiarity with protocols like TCP/IP, SIP, RTP, PPP, DHCP, IPv4 / IPv6, OpenSync, OVS, TR-069, and WebPA. Excellent communication skills, able to adapt technical detail to suit different audiences, and a collaborative mindset that supports team success. Highly organised and self-motivated, thriving in fast-paced environments More ❯
Plumstead, Norfolk, United Kingdom Hybrid / WFH Options
Sky
internal architects, hardware teams, and the Head of Department to drive innovation and transformation of the router stack. What you'll bring Strong software development experience in C / C++ on Linux, with a solid understanding of the software development lifecycle. Expertise in software architecture for IP routers and network devices (VoIP, DSL, GPON, DOCSIS, Wi … Fi), and familiarity with protocols like TCP/IP, SIP, RTP, PPP, DHCP, IPv4 / IPv6, OpenSync, OVS, TR-069, and WebPA. Excellent communication skills, able to adapt technical detail to suit different audiences, and a collaborative mindset that supports team success. Highly organised and self-motivated, thriving in fast-paced environments More ❯
Plumstead, Norfolk, United Kingdom Hybrid / WFH Options
Sky
internal architects, hardware teams, and the Head of Department to drive innovation and transformation of the router stack. What you'll bring Strong software development experience in C / C++ on Linux, with a solid understanding of the software development lifecycle. Expertise in software architecture for IP routers and network devices (VoIP, DSL, GPON, DOCSIS, Wi … Fi), and familiarity with protocols like TCP/IP, SIP, RTP, PPP, DHCP, IPv4 / IPv6, OpenSync, OVS, TR-069, and WebPA. Excellent communication skills, able to adapt technical detail to suit different audiences, and a collaborative mindset that supports team success. Highly organised and self-motivated, thriving in fast-paced environments More ❯
Plumstead, Norfolk, United Kingdom Hybrid / WFH Options
Sky
internal architects, hardware teams, and the Head of Department to drive innovation and transformation of the router stack. What you'll bring Strong software development experience in C / C++ on Linux, with a solid understanding of the software development lifecycle. Expertise in software architecture for IP routers and network devices (VoIP, DSL, GPON, DOCSIS, Wi … Fi), and familiarity with protocols like TCP/IP, SIP, RTP, PPP, DHCP, IPv4 / IPv6, OpenSync, OVS, TR-069, and WebPA. Excellent communication skills, able to adapt technical detail to suit different audiences, and a collaborative mindset that supports team success. Highly organised and self-motivated, thriving in fast-paced environments More ❯
Norfolk, England, United Kingdom Hybrid / WFH Options
ALTERED RESOURCING LTD
hardware, software, and network issues. Troubleshoot and resolve escalated incidents within agreed SLAs. Support users with operating systems (Windows, MacOS), Microsoft 365 etc. Administer Active Directory, network protocols (TCP/IP, DNS, DHCP), and remote access tools. Deliver a high standard of customer service. Manage and prioritise multiple open incidents effectively. What they are … looking for from you: You should have experience working in a service desk / technical support role, where you have gained troubleshooting skills, and knowledge across M365, Windows / MacOS, and Active Directory. You must be able to manage your workload and prioritise tasks. Nice to have’s: Certifications e.g. CompTIA A+, Microsoft MTA, or ITIL … Foundation. Experience with PowerShell or similar. Experience with MDM solutions, like Intune. Knowledge of ConnectWise PSA / RMM or similar. Package & Benefits Pension Health insurance Training plan & paid study time 25 days’ holiday + Bank Holidays Family-friendly flexibility Excellent career progression opportunities Free parking Please apply or contact Altered Resourcing for more info. More ❯
Technical Skills Needed: Troubleshooting hardware, software, and network issues Strong knowledge of Microsoft 365 and operating systems (Windows, MacOS) Experience with Active Directory administration Familiarity with network protocols (TCP/IP, DNS, DHCP) Excellent communication and customer service skills Ability to diagnose and resolve escalated incidents efficiently Knowledge of remote access tools and remote More ❯
Technical Skills Needed: Troubleshooting hardware, software, and network issues Strong knowledge of Microsoft 365 and operating systems (Windows, MacOS) Experience with Active Directory administration Familiarity with network protocols (TCP/IP, DNS, DHCP) Excellent communication and customer service skills Ability to diagnose and resolve escalated incidents efficiently Knowledge of remote access tools and remote More ❯