Carry out other duties as directed by senior staff Skills & Experience: Commercial experience in IT support Strong customer service and communication skills Full, clean UK driving licence Proficiency in Windows, Server OS, Microsoft Exchange (SMTP, POP3, IMAP) Working knowledge of Active Directory, TCP/IP, IP Routing, DNS, DHCP Familiarity with Microsoft Office applications Ability to pass a DBS More ❯
time; Rapidly establishing a good working relationship with clients and other professionals Testing and evaluating new technology; Skills Required: Excellent understanding of providing outstanding customer service; Experienced in latest Windows and Server operating systems; Experienced in latest Microsoft Exchange technologies including: SMTP, POP3 & IMAP; Working knowledge of Active Directory, TCP/IP Networking, IP Routing & latest MS Office applications More ❯
Norwich, England, United Kingdom Hybrid / WFH Options
BizClik
experience we require: ● At least 2 years of IT support experience ● Knowledge and experience of Microsoft Cloud technologies (Entra, Intune, Azure) ● Knowledge and Experience of endpoint setup and configuration (Windows 10/11 and MacOS) ● Knowledge and Experience of Google Workspace Desirable Experience ● Networking equipment (Wifi, Switches, Firewalls) (Ubiquiti, Fortigate) ● Endpoint security (Sophos/Crowdstrike/SentinelOne) ● MDM Intune More ❯
users Maintaining accurate documentation and service records Supporting internal service teams when not travelling Essential skills & experience: 2+ years' experience supporting Microsoft 365 and Active Directory Strong knowledge of Windows 10/11 support and troubleshooting Hands-on experience upgrading laptops/desktops (memory, SSDs) Familiarity with Cat5e/Cat6 cabling , patching, and testing Understanding of antivirus, malware, and More ❯
/) Installing business computer systems Office 365 maintenance and installation Microsoft Exchange 2007/2010/2013/2016 Setting up email accounts and website hosting (Linux and Windows) Managing WHM web servers and DNS Administration of IP Phone systems (via web-based interface) Supporting customer applications. Attributes : Team player Keen to learn Confident communicating over the phone More ❯
/) Installing business computer systems Office 365 maintenance and installation Microsoft Exchange 2007/2010/2013/2016 Setting up email accounts and website hosting (Linux and Windows) Managing WHM web servers and DNS Administration of IP Phone systems (via web-based interface) Supporting customer applications. Attributes : Team player Keen to learn Confident communicating over the phone More ❯
/) Installing business computer systems Office 365 maintenance, installation and migration Microsoft Exchange 2007/2010/2013/2016 Setting up email accounts and website hosting (Linux and Windows) Managing WHM web servers and DNS Administration of IP Phone systems (via web-based interface) Supporting customer applications. Attributes: Team player Keen to learn Confident communicating over the phone More ❯
Norwich, Norfolk, England, United Kingdom Hybrid / WFH Options
ALTERED RESOURCING LTD
where you will be primarily based. Assist our Service Desk and Provisioning teams when not travelling. Experience and Skills Required You should have experience with M365, Active Directory and Windows across troubleshooting and support. You should also have experience upgrading laptops & desktops and have knowledge of anti-virus, malware & web content filtering solutions.Other experience required: Cat5e/Cat6 cabling More ❯
issues for end users. They troubleshoot and diagnose problems, often working on escalated incidents from first-line support, ensuring timely resolution within SLAs. They support various operating systems like Windows and MacOS, as well as business-critical applications such as Microsoft 365. Additionally, they administer user accounts, network protocols, and remote access tools, collaborating with colleagues and third-party … vendors to maintain high service standards. Technical Skills Needed: Troubleshooting hardware, software, and network issues Strong knowledge of Microsoft 365 and operating systems (Windows, MacOS) Experience with Active Directory administration Familiarity with network protocols (TCP/IP, DNS, DHCP) Excellent communication and customer service skills Ability to diagnose and resolve escalated incidents efficiently Knowledge of remote access tools and More ❯
Ensure network security through access controls, firewall policies, and intrusion detection systems. Collaborate with infrastructure and security teams on network upgrades, migrations, and architecture planning. Support server environments including Windows Server, Active Directory, and Microsoft Exchange. Maintain accurate documentation of network configurations, changes, and incident resolutions. Evaluate and recommend new technologies to improve operational efficiency and network resilience. Skills … Hands-on experience with Cisco networking equipment and technologies. CCNA certification (required); CCNP or other advanced networking certifications (desirable). Familiarity with network monitoring and diagnostic tools. Proficiency in Windows OS, Server OS, and Microsoft Exchange (SMTP, POP3, IMAP). Experience with Active Directory, Group Policy, and Office 365. Excellent problem-solving and analytical skills. Full, clean UK driving More ❯
Employment Type: Full-Time
Salary: £40,000 - £450,000 per annum, Inc benefits
Norfolk, England, United Kingdom Hybrid / WFH Options
ALTERED RESOURCING LTD
Responsibilities: Provide second line technical support across a broad range of hardware, software, and network issues. Troubleshoot and resolve escalated incidents within agreed SLAs. Support users with operating systems (Windows, MacOS), Microsoft 365 etc. Administer Active Directory, network protocols (TCP/IP, DNS, DHCP), and remote access tools. Deliver a high standard of customer service. Manage and prioritise multiple … they are looking for from you: You should have experience working in a service desk/technical support role, where you have gained troubleshooting skills, and knowledge across M365, Windows/MacOS, and Active Directory. You must be able to manage your workload and prioritise tasks. Nice to have’s: Certifications e.g. CompTIA A+, Microsoft MTA, or ITIL Foundation. More ❯