4 of 4 Permanent CMDB Jobs in the North East

maintain email and messaging systems Maintain and optimise the backup and recovery environment Develop and maintain documentation in line with ITIL requirements and the CMDB Manage and maintain Oracle and SQL databases, ensuring performance, availability, and data integrity through patching, backups, tuning, and monitoring Contribute to proactive infrastructure management ...

responsibilities: Win-10 Desktop and Laptop Build – Refurbishment, OS Installation, Application installation via Azure AD. Providing support for Desktop/Laptop in MMD infrastructure CMDB Management Providing Desktop Support and addressing tickets for WIN-10/11 Deployment related issues and requests. Hand hold customer in installation of any applications ...

/OLA performance data Trend analysis Volumetrics and user behaviour observations Identify patterns or recurring issues and flag them into Problem Management. Support ongoing CMDB, dependency, and configuration data accuracy. Documentation & Knowledge Management Maintain and update operational documentation, including: Runbooks Known error articles Service FAQs Onboarding guides and team knowledge ...

incident summaries, SLA/OLA performance, trends and key risks. Monitor and escalate service performance issues, supporting leadership to make informed decisions. Ensure accurate CMDB and service data is maintained for the supported services. Supplier & Out-of-Hours Coordination Coordinate with Mastek and partner teams to ensure adequate … Change, Request Fulfilment and Service Level Management. Proven operational oversight of live digital services, ensuring service stability, performance monitoring and accurate service data/CMDB maintenance. Effective incident triage and coordination skills, including managing escalations, engaging out-of-hours teams, and driving root-cause analysis. Supplier and stakeholder coordination, with ...