Newcastle Upon Tyne, Tyne And Wear, United Kingdom
Bede Gaming
share that knowledge across the business. Own the publication and upkeep of technical documentation-including data contracts, integration guides, and internal roadmaps. Regularly contribute to knowledge transfer and onboarding for internal and customer-facing teams. Stay ahead of the curve-continuously learning and sharing modern best practices in data engineering, architecture, cloud infrastructure, and tooling. Work with large More ❯
and improvement tracking. Own and evolve the support knowledge base, ensuring accurate and accessible documentation. Collaborate with Product, Development, and Sales teams to ensure seamless customer experiences. Manage onboarding processes for new customers, ensuring smooth software installation and setup. Identify operational risks and develop mitigation strategies. What we are looking for: Required … Skills & Qualifications Minimum 3 years' experience in managing a technical support or software support team. Strong leadership and team-building capabilities. Proven ability to drive customer satisfaction and build client relationships. Advanced troubleshooting and technical problem-solving skills. Experience with CRM and support ticketing platforms. Excellent communication and interpersonal skills. Data-driven mindset with strong analytical and reporting capabilities. More ❯
