Permanent Customer Engagement Jobs in the North East

3 of 3 Permanent Customer Engagement Jobs in the North East

Service Desk Analyst

Newcastle Upon Tyne, Tyne and Wear, North East, United Kingdom
Reed Technology
of issues * Pro-actively working towards issue prevention * Continuous service improvement As Service Desk Analyst, you will provide colleagues with support across our entire infrastructure, delivering prompt, professional and customer focused service with every interaction. You will be part of a proud, innovative community where ideas are encouraged, opinions count, and job satisfaction and wellbeing really matter. Principal Accountabilities … and outcomes, providing technical support, training and advice via phone, email, walk up & chat, collaborating with the wider IT Team when needed and communicating effectively with all stakeholders * Ensure customer interactions are managed efficiently and effectively, logging all interactions on Service Now with concise notes, ensuring accurate assignment of tickets * Provide a clear communication channel between customers and the … IT organisation, managing expectations and setting the standard of behaviour for customer engagement * Maintain a high level of customer service, understanding the impact issues have on customers and our business, then managing appropriately * Maintain and share knowledge of supported products and services * Maintain an understanding of the company's organisation and customers of the Service Desk * Adhere More ❯
Employment Type: Permanent
Salary: £26,000
Posted:

Director of Marketing

Cottingham, North Humberside, North East, United Kingdom
Quickline Communications
So we're on a mission to provide lightning fast, reliable broadband that reaches the places other providers leave behind. Our mission relies on a team full of inspiring, customer obsessed people, and we're looking for a Director of Marketing to drive Quickline's marketing presence, leading innovation across brand performance, customer engagement channels, and digital … this role... - You'll take ownership of building and growing a standout brand in the broadband industry - Through data, automation and creativity, you'll deliver impact across the full customer journey – from first click to loyal advocacy - By inspiring and developing your team, you'll shape a culture that's ambitious, collaborative, and customer – obsessed. - You'll have … Ikea, M&S, cinema etc. - Free Parking on site. - Regular ‘Lunch & Learns' and company wide ‘Elevenses' meets to discuss company direction. - Social Events – Summer and End of Year parties - Customer Obsessed Awards - Regular opportunities to win! Note to agencies – Quickline have an internal recruitment team. We will not accept unsolicited CVs from any source other than directly from a More ❯
Employment Type: Permanent
Posted:

Technical Support Engineer / IT Technician

Stockton-on-Tees, Cleveland, England, United Kingdom
AWD online
Azure. The Technical Support Engineer/IT Technician role is ideal for someone with excellent communication skills, a proactive approach to problem-solving and the ability to provide exceptional customer service while developing their technical career. APPLY TODAY Ready to make your next career move? Apply Today for our Recruitment Team to review. DUTIES Your duties as the Technical … related software Cloud Services Support: Assist with Microsoft and Google cloud platforms including Azure, Office 365 and Gmail Troubleshooting: Diagnose and resolve technical issues across hardware and software systems Customer Engagement: Communicate effectively with clients at all levels in a professional and helpful manner Team Collaboration: Work closely with colleagues to deliver projects and provide cross-team support More ❯
Employment Type: Full-Time
Salary: £24,938 - £37,142 per annum
Posted:
Customer Engagement
the North East
10th Percentile
£36,600
Median
£44,000
75th Percentile
£44,000
90th Percentile
£47,900