17 of 17 Permanent Customer Experience Jobs in the North East

summary Barchester's Customer Experience team are looking for a detail-driven Customer Service Executive to lead the optimisation of our telephony systems and elevate quality across our contact centre and customer journey. Remote working from home with regular team meetings at our contact centre … drive IVR performance. In this role, you'll take ownership of our telephony platforms, ensuring they are configured, maintained, and continually improved to enhance customer experience, reduce unnecessary contact, and maximise operational efficiency. You'll play a key part in analysing performance data, maintaining accurate reporting, and providing ...

globally. With operations across 18 countries and continued growth across the UK, this is an exciting opportunity to join a business focused on innovation, customer experience, and protecting what matters most. We are currently recruiting for multiple Technical Customer Support Advisors to join our growing Newcastle team. … will support customers with a range of technical and account-related queries, ensuring issues are resolved efficiently and professionally. You will also handle customer complaints, provide updates on ongoing cases, and work closely with internal teams to deliver an outstanding customer experience throughout. Key Responsibilities Deliver high ...

Barchester's Customer Experience team are looking for a detail-driven Customer Service Executive to lead the optimisation of our telephony systems and elevate quality across our contact centre and customer journey. Remote working from home with regular team meetings at our contact centre in Newcastle. … drive IVR performance. In this role, you'll take ownership of our telephony platforms, ensuring they are configured, maintained, and continually improved to enhance customer experience, reduce unnecessary contact, and maximise operational efficiency. You'll play a key part in analysing performance data, maintaining accurate reporting, and providing ...

Customer Service Agent - Newcastle Upon Tyne (Onsite) 📍 Newcastle Upon Tyne 📄 6 Month Contract (Inside IR35) ⏰ 37.5 Hours per Week 💰 Overtime: 1.5x Standard Rate | Double Time Available I'm currently recruiting for a Customer Service Agent to join a well-established financial services operation supporting customers with personal loan … account enquiries. This is a fast-paced, customer-focused role where you'll be handling inbound calls, resolving customer queries, maintaining accurate customer records, and delivering a high standard of service while working towards team KPIs and service levels. What we're looking for: Previous Call Centre ...

member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. Are you obsessed with optimisation, customer journeys and turning insight into measurable growth? We're looking for a commercially minded CRO Manager to take ownership of our digital conversion strategy … within our fast-paced, dynamic team. This is an opportunity to shape and drive the optimisation roadmap across every customer touchpoint, from paid media and landing pages through to email journeys, mortgage applications, completions and ongoing retention. Working closely with the Head of Digital Marketing, you'll lead ...

that provides highly specialised solutions to customers operating in regulated and complex environments. The organisation has a strong global footprint and a long-standing customer base, with the UK representing a high-performing but lean division. The business is investing in its commercial capability and is now looking … client needs Build and develop long-term relationships with both new and existing customers Identify and convert opportunities to grow revenue within an established customer base Engage clients to understand their challenges and position suitable software solutions Maintain accurate CRM records and collaborate with internal teams to ensure strong ...

pipeline of qualified opportunities through phone, email, LinkedIn, and digital outreach Arrange high quality meetings for the Business Development team by effectively qualifying customer requirements Build targeted prospect lists using LinkedIn Sales Navigator, CRM systems, and market research tools Maintain accurate records of all pipeline activity and customer … share campaign feedback and market insights Adopt a consultative sales approach tailored to each client's needs and challenges Deliver a professional and positive customer experience throughout the sales process About You Previous experience within a Sales Development, Business Development, or outbound sales role Strong communication skills ...

Oxford Innovation Space, we create and manage inspiring workspaces where ambitious businesses can thrive. With over 35 years of experience and a growing network of innovation centres across the UK and Ireland, we support more than 1,000 businesses across a wide range of sectors. Our centres are more … front-of-house coordination Maintain and proactively check AV systems to ensure reliability Work with internal teams and partners to deliver a seamless customer experience Want the full picture? Please see the attached job description for more details on what the role involves. What You'll Bring ...

digital platforms, including the corporate website, product ordering system, and internal intranet. This is a highly visible role where your work will directly influence customer experience, digital performance, and brand perception. Alongside core digital responsibilities, you’ll also contribute to the wider brand presence, including imagery, campaign assets … showroom materials, and marketing content. Skills Experience delivering web projects in a design, digital, or marketing environment Strong UX/UI capability with a user-first approach Proficiency in Figma and Adobe Creative Suite Knowledge of SEO, analytics, accessibility, and performance optimisation Confident communicator, able to engage both technical ...

through outbound calls, emails, and campaigns Generate and qualify sales opportunities for the wider account management team Book high-quality meetings and gather detailed customer requirements Support pipeline development and opportunity progression through the sales process Assist with quotations, renewals, pricing requests, and sales administration activities Maintain accurate … records and pipeline updates Liaise with customers, vendors, and internal stakeholders to ensure a smooth customer experience Work closely with senior sales professionals to develop your commercial and account management skills. What We're Looking for Previous experience in a sales development, business development, account development, telesales ...

business that is transforming how organisations across the UK manage their utility services. With a strong focus on sustainability, innovation, and simplifying the customer experience, this company offers a genuinely modern, supportive, and forward-thinking environment, where the Technology team plays a key role in driving growth . … Helm charts Desirable (but not essential) Using AI to enhance productivity, such as code generation or coding assistance Code written in C#/.NET Experience with scripting tools such as PowerShell, Bash, Python, or Bicep Understanding of observability platforms If you're looking to progress your DevOps career within ...

solutions that genuinely help them run and grow their business. You don't need a background in payments. If you've worked in a customer-facing role , built rapport quickly, solved problems, and are driven to succeed, you can thrive as a Field Sales Representative here. Earning Potential Your … earn 50% upfront commission per sign-up Plus 25% recurring income from each business for up to 5 years Around 75% of a customer's total value is paid in year one Extra commission on hardware sales (card machines, POS systems, etc.) What are reps actually earning ...

solutions that genuinely help them run and grow their business. You don't need a background in payments. If you've worked in a customer-facing role , built rapport quickly, solved problems, and are driven to succeed, you can thrive as a Field Sales Representative here. Earning Potential Your … earn 50% upfront commission per sign-up Plus 25% recurring income from each business for up to 5 years Around 75% of a customer's total value is paid in year one Extra commission on hardware sales (card machines, POS systems, etc.) What are reps actually earning ...

solutions that genuinely help them run and grow their business. You don't need a background in payments. If you've worked in a customer-facing role , built rapport quickly, solved problems, and are driven to succeed, you can thrive as a Field Sales Representative here. Earning Potential Your … earn 50% upfront commission per sign-up Plus 25% recurring income from each business for up to 5 years Around 75% of a customer's total value is paid in year one Extra commission on hardware sales (card machines, POS systems, etc.) What are reps actually earning ...

just be building isolated features. Instead, you’ll play a key role in developing end-to-end systems that power the entire organisation, from customer-facing platforms through to cutting-edge technology deployed on the factory floor. If you're looking for a role where … influence technical direction, and grow alongside a forward-thinking business – apply today! Why Join? Meaningful Work – Build systems that directly impact operations, production, and customer experience Modernisation Journey – Be part of a transition towards a modern, scalable tech stack (React, Node, APIs) Influence & Ownership – Join a team where ...

under new leadership who have joined to drive its next phase of expansion through smarter operations, a richer product offering and even better customer experience. As Data Engineer & Analyst you will play a key role in building and scaling the companys data capability. Working closely with the Head … turnaround on data requests and more timely insights and increased adoption of data across teams As Data Engineer & Analyst you will need: Strong commercial experience gained in a Data Engineer, Data Analyst or a similar role, preferably gained in a fast-paced, high growth, high volume, e-commerce, retail ...

prospects, activities, and performance via our CRM tools. Cross-Functional Collaboration – Work closely with onboarding, support, and product teams to ensure a joined-up customer experience. What You Bring Minimum 2 years of field sales experience, ideally within SaaS, EPOS, or food tech/ordering platforms with ...