2 of 2 Permanent Customer Journey Map Jobs in the North East

Central Employment are working with a scaling Online Retail, KBB Interiors brand, as they look to appoint a eCommerce Head of Customer Experience, joining there SLT. Full-time office based, Stockton on Tees Up to £45,000 About the Role We are seeking an experienced and commercially focused … customer-first culture across all departments. · Lead the evolution of customer service into a proactive customer experience function. · Map, analyse and continually improve the end-to-end customer journey. · Own and improve NPS, CSAT, CES and Voice of Customer ...

Extensive experience in a Process-focused Analyst position. Business Process Improvement Business Process mapping Change management and implementation End-to-end change delivery Customer journey mapping. Requirements gathering and capture, experience of writing user stories. Strong stakeholder engagement skills. Relevant professional certifications would be desirable Experience ...