1 of 1 DemandTrendPermanent Customer Retention Jobs in the North East

We are looking to recruit a Head of Customer Success to drive customer growth, retention, and lifetime value by ensuring customers achieve their desired outcomes through Tunstall's digital and service solutions. This role is accountable for shaping and delivering our Customer Success strategy across the UK and Ireland, embedding a proactive, insights-led approach … that maximises customer adoption, advocacy, and commercial impact. The Ideal candidate : To be successful in this role you will have significant experience in a Customer Success, Account Management or Strategic Customer Programmes ideally in SaaS, Health tech or complex solution environments. You will have a proven track record of improving customer outcomes and have experience of … project management essentials, A warm and welcoming team environment and a chance to build a rewarding career. Your day-to-day responsibilities will include : Design and lead a modern Customer Success function focused on value delivery, digital adoption, and account health across all solution segments, Build and manage an outcomes-focused team of Customer Success Managers (CSMs) aligned More ❯