1 to 25 of 33 Permanent Customer Service Jobs in the North East

working from home, measured over a four-week period. About the role We are looking for an experienced cloud engineer to join our IT Service Delivery team, to play a key role in supporting and improving our Microsoft Azure and core business platforms. This is an exciting opportunity … someone with strong technical expertise who values high-quality service delivery and wants to help modernise and strengthen IT services that support the Care Inspectorate s work across Scotland. Reporting to the Service Delivery Manager, you will be responsible for maintaining the availability, security and resilience ...

title Customer Helpdesk Co-ordinator Function Fire Customer Service Location Sunderland Reports to Customer Service Manager About our business JLA has been providing critical assets and services to a range of businesses and sectors including Care Homes, Hospitals, Schools, and Hotels for over 50 years. … your referrals, and through our Refer a Friend scheme, you can earn up to £1,000 in bonus rewards! Role overview Working within the customer service department within the Hixon office you will be responsible for keeping our customer records up to date, logging jobs and call ...

summary Barchester's Customer Experience team are looking for a detail-driven Customer Service Executive to lead the optimisation of our telephony systems and elevate quality across our contact centre and customer journey. Remote working from home with regular team meetings at our contact centre … drive IVR performance. In this role, you'll take ownership of our telephony platforms, ensuring they are configured, maintained, and continually improved to enhance customer experience, reduce unnecessary contact, and maximise operational efficiency. You'll play a key part in analysing performance data, maintaining accurate reporting, and providing valuable ...

HIRING Customer Service Agent - Newcastle Upon Tyne (Onsite) 📍 Newcastle Upon Tyne 📄 6 Month Contract (Inside IR35) 💷 Up to £15 per hour (DOE) ⏰ 37.5 Hours per Week 💰 Overtime: 1.5x Standard Rate | Double Time Available 👥 2 Positions Available I'm currently recruiting for a Customer Service Agent … join a well-established financial services operation supporting customers with personal loan account enquiries. This is a fast-paced, customer-focused role where you'll be handling inbound calls, resolving customer queries, maintaining accurate customer records, and delivering a high standard of service while working towards ...

Customer Care Specialist 30,000 + Excellent Benefits Full-Time Fully Office-Based Are you a customer-focused problem solver who enjoys building relationships, troubleshooting issues and making a real difference to the customer experience? We are recruiting for a Customer Care Specialist to join … programme. Free onsite parking. Excellent kitchen facilities, including fresh fruit and coffee. Regular social events and a supportive team culture. The Role As a Customer Care Specialist, you will act as a key point of contact for customers, supporting them with product queries, troubleshooting and ongoing account support. ...

days holiday, discounted gym membership, enhanced pension, private healthcare, employee wellbeing support and career coaching Were looking for a friendly, organised and proactive Customer Services Advisor to join our team. Youll be the first point of contact for our customers, helping them get connected, stay connected … WILL BE WORKING ON Handle a mix of calls, emails and chats, resolving issues and answering queries Leaving a great impression with every customer interaction Responding to customer enquiries via phone, email and live chat Supporting customers with installations, service questions and account questions Troubleshooting basic service ...

Technical Support Coordinator 3-Month Fixed-Term Contract About the Role We're looking for a proactive and customer-focused Technical Support Coordinator to join our Customer Support team on a 3-month fixed-term contract. As the first point of contact for customers, you'll play … about technical issues, and ensuring each request is prioritised and assigned to the correct team. This is an ideal opportunity for someone with previous customer service, helpdesk or technical support experience who enjoys working in a fast-paced environment and takes pride in providing outstanding service. Key Responsibilities ...

Title: IT Service Desk Engineer Location: Hull (with occasional travel to other regional offices) Salary: Competitive salary + comprehensive benefits package Why Apply? An excellent opportunity has arisen for an experienced IT Service Desk Engineer to join a well-established and growing professional services organisation. This permanent, full … time IT Service Desk Engineer role offers the chance to work within a supportive and forward-thinking IT team, providing vital technical support across multiple office locations. Whether you are searching for an IT Service Desk Engineer job in Lincoln, a full-time IT support role, or opportunities ...

title Customer Helpdesk Co-ordinator Function Fire Customer Service Location Sunderland Reports to Customer Service Manager About our business JLA has been providing critical assets and services to a range of businesses and sectors including Care Homes, Hospitals, Schools, and Hotels for over 50 years ...

work closely with customers providing technical support and maintenance to all supported IT business users, systems, hardware, and applications. As well as our Managed Service division, we also have Data & Analytics and Cyber Security specialist arms to the business, setting us apart from other IT consultancies. About the role … team you will be providing expert technical support and ensuring incidents and requests are resolved in an efficient and professional manner in line with service level commitments. Responsibilities: Providing a high level of customer service to customers via telephone, email, and customer portal. Gathering information from ...

Retrieval-Augmented Generation (RAG) Learn how to integrate external knowledge into AI systems using RAG techniques and vector databases. Step 10 – AI Specialised Customer Service Chatbot Project Combine prompt engineering and RAG to build an AI-powered customer service chatbot, delivering intelligent responses using vector databases ...

Retrieval-Augmented Generation (RAG) Learn how to integrate external knowledge into AI systems using RAG techniques and vector databases. Step 10 – AI Specialised Customer Service Chatbot Project Combine prompt engineering and RAG to build an AI-powered customer service chatbot, delivering intelligent responses using vector databases ...

Retrieval-Augmented Generation (RAG) Learn how to integrate external knowledge into AI systems using RAG techniques and vector databases. Step 10 – AI Specialised Customer Service Chatbot Project Combine prompt engineering and RAG to build an AI-powered customer service chatbot, delivering intelligent responses using vector databases ...

Retrieval-Augmented Generation (RAG) Learn how to integrate external knowledge into AI systems using RAG techniques and vector databases. Step 10 – AI Specialised Customer Service Chatbot Project Combine prompt engineering and RAG to build an AI-powered customer service chatbot, delivering intelligent responses using vector databases ...

Retrieval-Augmented Generation (RAG) Learn how to integrate external knowledge into AI systems using RAG techniques and vector databases. Step 10 – AI Specialised Customer Service Chatbot Project Combine prompt engineering and RAG to build an AI-powered customer service chatbot, delivering intelligent responses using vector databases ...

Retrieval-Augmented Generation (RAG) Learn how to integrate external knowledge into AI systems using RAG techniques and vector databases. Step 10 – AI Specialised Customer Service Chatbot Project Combine prompt engineering and RAG to build an AI-powered customer service chatbot, delivering intelligent responses using vector databases ...

First Line Service Desk Analyst - 12 Month FTC Location: Newcastle Salary: £27 - £30k 9-5 Day Shifts Join a global organisation headquartered in the vibrant heart of Newcastle as an IT First Line Service Desk Analyst. This role is your chance to be part of a dynamic … colleagues across the entire infrastructure via phone, email, walk-up, and chat. Collaborate with the wider IT team to resolve issues and improve service delivery. Log all interactions on Service Now with concise notes, ensuring accurate assignment of tickets. Act as a communication bridge between customers ...

growing internal IT team based in Leeds. You will provide technical support to users across multiple UK sites, taking ownership of incidents and service requests escalated from the 1st Line Support team. The role will involve troubleshooting a broad range of Microsoft, infrastructure, networking and end-user technology issues. … cloud or project-based roles. Key Responsibilities Provide 2nd line technical support to users across multiple UK locations. Take ownership of escalated incidents and service requests through to resolution. Troubleshoot Windows 10 and Windows 11 desktop and laptop issues. Administer Microsoft 365, including Exchange Online, Teams, SharePoint and OneDrive. ...

established and growing organisation that is investing heavily in its technology function. As part of their continued expansion, they're seeking a proactive and customer-focused IT Support Analyst to join their team. This is an excellent opportunity to become a key member of a supportive IT department, where … resolutions · Assisting with the maintenance and updating of desktop applications and network infrastructure · Supporting system upgrades, deployments and rollout projects · Working within agreed service levels and ensuring a high standard of customer service What we're looking for: · Previous experience in an IT Support, Service Desk ...

genuine interest in technology and wants to progress their career within this field. Main duties and responsibilities: To deliver a first line support service via the Service Desk, receiving incidents and service requests from various routes including telephone, and the service desk ticketing system. To provide … excellent customer care and service. Install and configure computer software operating systems and applications. Monitoring and maintain computer systems and networks. Troubleshooting system and networking problems, diagnosing and solving hardware or software faults ensuring they are handled within an agreed time limit, within agreed processes and in a professional ...

search for an experienced Fire & Security Engineer to join their growing engineering team in the Sunderland area This role will focus on the service, maintenance, and repair of fire and security systems across a portfolio of commercial and retail environments. The successful candidate will join a well-established mobile … opportunities for progression. Key Responsibilities for the Fire & Security Engineer Carry out planned preventative maintenance and reactive repairs on fire and security systems Service and maintain CCTV, fire alarm, and associated electronic security systems Respond to service and breakdown callouts within agreed response times Ensure all work ...

technical onboarding of partner organisations and support integration projects. Maintain thorough documentation covering infrastructure, configurations, and operational processes. Essential Qualifications & Experience Strong customer service mindset with the ability to communicate clearly and professionally. Minimum 3 years’ experience in a similar Cloud/Infrastructure role. Deep expertise with Windows ...

ambitious technical team. Key Responsibilities - * Provide technical support to clients, troubleshooting IT issues across various hardware and software systems * Resolving incidents and service requests in a timely manner * Working with both internal and external teams to diagnose and resolve technical problems Skills Required - * Previous experience within an IT Support … Directory and Office 365 * Familiarisation with Networking principles (TCP/IP, DNS, DHCP) * Proficiency in diagnosing and troubleshooting hardware and software issues * Providing excellent customer service, whether remote or face-to-face If you are passionate about IT, have a customer-centric mindset, and thrive ...

Regional coverage across Sunderland 33 days holiday Private Pension Specialist Tools Provided, Company Vehicle, IT Equipment Employee recognition programme The Role Service, maintain and install fire alarms, CCTV, intruder alarms and access control systems Deliver a high standard of customer service and build strong client relationships Manage … your own workload across a regional patch Diagnose faults and carry out effective repairs Complete accurate service and compliance reports Identify system issues and recommend improvements Work to deadlines while maintaining quality standards Ensure full compliance with health & safety regulations Collaborate with internal teams to deliver efficient service ...

commission structure with £55k+ OTE Company van with private use (BIK opt-in) Overtime rates available 22 days holiday + bank holidays (rising with service) Clear career progression within a national organisation Ongoing training and development, including Gent systems Supportive management and a well-structured working environment Callout rota … managed by area hiring manager with flexibility. Responsibilities Fire & Security Engineer As a Fire & Security Engineer, you will: Install, maintain, and service fire alarm systems (Gent experience highly desirable), CCTV, access control, and intruder alarms Manage your diary and workload effectively to deliver high-quality service to clients ...