25 of 25 Permanent Customer Service Jobs in the North East

We're Hiring: Customer Service Team Leader (Contact Centre Operations) Location: South Tyneside Salary: £30,000 Contract Type: Permanent Start Date: ASAP Are you a dynamic and people-focused leader with a passion for delivering exceptional customer service? Our client, a forward-thinking organisation in the IT services sector, is seeking a Customer Service Team Leader to lead a high-performing team and drive client satisfaction. About the Role As Customer Service Team Leader, you’ll be responsible for managing a team of customer service advisors, ensuring smooth ticket flow, and maintaining high standards of client engagement. You’ll coach, mentor, and inspire your team to deliver outstanding service while continuously improving processes and performance. Key Responsibilities Lead and develop a customer service team to exceed performance targets. Monitor ticket volumes and ensure SLA compliance. Handle escalations and complex client queries with professionalism. Collaborate across departments to ensure seamless service delivery. Use PSA and CRM tools to manage workloads and extract performance data. Drive continuous More ❯

Job Title: Apprentice Customer Service Advisor Full time: Apprenticeship Hourly rate: £11.09 Address: 3 Capital Quarter , Tyndall Street, , Cardiff , CF10 4BZ Start Date: 23/2/2026 Start your future with EE – Where your voice could be the start of something big What’s in it for you: A great starting salary of £21,620 rising to … after completion of the apprenticeship An NVQ Level 2 in Customer Service following the completion of the apprenticeship (15 months) Huge discounts off your Mobile and Broadband packages, starting at £10 a month Huge discounts off other tech such as Smart watches, speakers, tv’s, gaming consoles and subscriptions Discount codes to give out to friends and family … ll learn how to listen, solve problems, build relationships and deliver a great service. As part of your apprenticeship, you’ll complete a 15-month NVQ Level 2 in Customer Service. We’ll support you every step of the way – including one dedicated study day a week, guidance from a college tutor, and extra coaching to help you feel More ❯

Practice Group/Department: IT Regional - Service Desk Management - Newcastle Job Description We're Norton Rose Fulbright - a global law firm with over 50 offices and 7,000 employees worldwide. We provide the world’s preeminent corporations and financial institutions with a full business law service. At Norton Rose Fulbright, our strategy and our culture are closely entwined. We … beyond boundaries. As well as the relevant skills and experience, we're looking for people who are innovative, commercial and value the work that they do. The Team The Service Desk is part of the EMEA Service Delivery Team and provides a single point of contact for both our UK and International Offices. The key focus of the … team is to deliver a world class IT service to the business. The Role Reporting to the Service Desk Manager, this role requires a proactive, well-organised, self-motivated individual. The role holder must have excellent written and verbal communication skills, as there will be interaction with the business and internal IT stakeholders at all levels. Technical expertise More ❯

Senior Service Engineer (Networking) Salary Banding £36,000 - £55,000 pa. (North East base - Hybrid working 3 days HQ based, 2 days home based) We’re experts in solving complex business problems through intelligent and secure IT implementation that protects and transforms organisations, helping them to grow. We embrace innovation and drive change, bringing new ideas, new technologies and … Hybrid/flexible working · Perkbox membership · 27 days annual leave plus bank holidays · 7% Company pension contribution scheme · Individual training & development plans · A friendly working environment Overview: The Senior Service Engineer (Network) is a critical technical role emphasising customer service, acting as a 3rd line support and guiding Service Engineers through complex technical issues and support … tracking using the Halo platform, alongside escalating unresolved issues to specialists or management. The role requires adherence to SLA agreements and process guidelines, with a focus on delivering outstanding service and maintaining clear communication with customers. Core Responsibilities: · Monitor & maintain network devices to drive operational stability. · Fault diagnosis and resolution, providing remote support when required. · Resolve customer queries More ❯

Business Unit: Customer Service & Operations Salary range: £31,600 - £39,500 per annum Location: UK Remote Contract type : Permanent Our Team An amazing opportunity for someone to join our Customer Operations - Performance Insight team, primarily specialising in understanding Performance, monitoring trends, strategy, and benchmarking. If you are self-motivated, enthusiastic and ready to make a real difference … to a successful and go-getting team then we are looking for you! The successful candidate will focus on all customer services, strategy, optimisation, and supporting the Leadership team in achieving business objectives. You'll work with our key stakeholders to understand our performance against the context of internal targets and the external market, whilst identifying opportunities and supporting … the development and execution of our strategies. You'll play a significant role in helping the business deliver against their data, customer service, and cost ambitions. What you'll be doing Supporting Lead Insight Specialists and Leadership in bringing ideas around insight to life, building intuitive and informative data handling models and reporting tools. Create, produce, and present More ❯

plus £300 per month car allowance and mileage at 45p per mile About the role You will be the first point of contact for users, providing excellent customer service while resolving hardware, software and network issues. You will triage and log tickets, monitor Datto RMM alerts, fix issues remotely and on site, and escalate when appropriate. The role … and keep process guides current and relevant Visit client sites for scheduled work or urgent issues, representing the business professionally What you will bring Excellent communication and a genuine customer service mindset Experience in an IT support role with ticket ownership and SLA awareness Hands on administration of Microsoft 365, especially SharePoint, OneDrive and Outlook Confident troubleshooting on More ❯

winning Apprenticeship scheme and you’ll use your charm, enthusiasm and belief to ensure our customers experience the best of EE every time they talk to us. In our customer service team you'll be talking over the phone to customers with all sorts of broadband tech-related queries. You could be helping someone with a simple router … question or something that needs a bit more work and ownership, you’ll be there for the customer supporting them all the way. You can come from any background and all you need is the energy, talent and ambition to launch an amazing career at EE. So buckle up and get ready to learn loads, earn fast, receive training … EE; we are a family , and this ethos includes our customers too. This means that your role will be to make sure our customers receive an exceptional and personal service every single time. Your Future With Us We are passionate about helping you progress your career and are committed to your growth and development. When the time is right More ❯

Business Development Executive to join their established team in Tyne & Wear. This is an excellent opportunity to join a dynamic organisation recognised for delivering high-quality products and exceptional customer service across a wide range of industries. Responsibilities - Business Development Executive Potentialise, prioritise and proactively maximise all sales opportunities within an assigned UK territory, managing a large B2B … customer portfolio. Win new business and grow existing revenue streams through effective telesales and strong key account management. Use questioning and listening techniques to understand customer applications, ensuring effective cross-selling and up-selling across multiple product lines. Build and develop long-term customer relationships through regular proactive communication. Prepare and follow up sales quotations for customers … Operate in line with internal policies covering pricing, order entry, lead times and call quality procedures. Develop and maintain strong working relationships with colleagues and internal departments to support customer needs. Maintain accurate customer and sales activity records using the CRM system. Participate in team meetings, briefings and ongoing communication with team leaders. Engage positively in team projects More ❯

Are you passionate about solving technical challenges and delivering outstanding customer service? A growing tech-focused organisation is seeking a skilled Service Desk Analyst to join their dynamic support team. Key Responsibilities: Act as the first point of contact for IT-related issues and service requests. Resolve a wide range of technical problems across hardware, software … Deliver remote support and troubleshooting with a focus on first-contact resolution. Maintain accurate documentation and ticketing records. Collaborate with internal teams and third-party providers to ensure seamless service delivery. Mentor junior team members and contribute to process improvements. What We’re Looking For: Strong communication skills and a customer-first mindset. Solid understanding of Microsoft … Be part of a supportive and forward-thinking team. Opportunity to grow your skills and take ownership of specialist areas. Make a real impact by helping users and improving service delivery. More ❯

repairs. Meeting room AV and peripheral support. Use of helpdesk tools to track and manage support requests. Problem-Solving: Strong analytical skills to diagnose and resolve technical issues efficiently. Customer Service: Excellent communication skills with the ability to assist non-technical users. Work Ethic: Proactive, well-organized, and capable of working independently. Desirable Criteria: IT-related certification ( CompTIA More ❯

repairs. Meeting room AV and peripheral support. Use of helpdesk tools to track and manage support requests. Problem-Solving: Strong analytical skills to diagnose and resolve technical issues efficiently. Customer Service: Excellent communication skills with the ability to assist non-technical users. Work Ethic: Proactive, well-organized, and capable of working independently. Desirable Criteria: IT-related certification ( CompTIA More ❯

Job Title: IT Engineer Location: Newcastle Salary: Up to £30,000 Job Description - We are looking for a dynamic and customer-focused Technical Support Engineer to join our team in Newcastle. As a Technical Support Engineer, you will play a crucial role in providing top-notch technical support to our clients, ensuring their IT systems are running smoothly and … efficiently. Skill requirements - MSP experience or a customer centric environment providing support. Excellent verbal and written communication skills Active Directory and GPO administration Exchange & Intune administration Excellent experience with Microsoft technologies Good general knowledge of networking and technologies: TCP/IP stack, concept of VLANs and firewalls, wireless configurations 2 years+ of 1st line technical helpdesk environment 2 years … and social events. The chance to work with a diverse range of clients and cutting-edge technologies. How to Apply - If you are passionate about IT and providing excellent customer service, we would love to hear from you. Please send your CV the email address More ❯

you for what happens in real security environments. We help people at every stage of their career journey. Many of our students come from completely different backgrounds – sales, retail, customer service – and go on to land Cyber roles within six months of completing our course. Once you complete your programme, we connect you directly with our partner companies More ❯

/KPI targets Highly organised with excellent attention to detail Confident with reaching out, not waiting for incoming calls. You will be proactive not just reactive High degree of customer interaction and strong customer service skills Person Specification Strong relationship builder Excellent communicator both verbally and through presentation Able to thrive in a fast paced, rapidly changing More ❯

Client Operations Assicate/Customer Service This role offers a superb opportunity to work with people across the entire global business and at all levels. You'll learn how a core operational team runs in a fast-paced environment, and it will provide a great foundation from which to build an exciting career. What you'll being doing … Supporting a range of critical operational processes that support the Company in providing a superior service to our clients Working closely with the Product, Sales and Customer teams to support their work 1stLine technical support, applying product and systems knowledge to help resolve issues for our clients and internal stakeholders Utilising operational tools and project management platforms, such More ❯

you for what happens in real security environments. We help people at every stage of their career journey. Many of our students come from completely different backgrounds – sales, retail, customer service – and go on to land Cyber roles within six months of completing our course. Once you complete your programme, we connect you directly with our partner companies More ❯

and peripherals. Assist with installing and updating operating systems and business applications. Maintain accurate technical records and documentation. Escalate complex technical issues to senior engineers where necessary. Deliver excellent customer service and communicate clearly with users of all technical levels. Desirable skills: Strong interest in technology, IT systems, and problem-solving. Basic understanding of Microsoft Windows, Office More ❯

you for what happens in real security environments. We help people at every stage of their career journey. Many of our students come from completely different backgrounds – sales, retail, customer service – and go on to land Cyber roles within six months of completing our course. Once you complete your programme, we connect you directly with our partner companies More ❯

and Surrounding areas Up to £37,000 depending on experience Company van, overtime, holidays, Call out To apply for this opportunity you must have or hold the following: • CCTV Service Experience ) • Fire Knowledge (Advanced, kentech and morley would be useful) • Strong Intruder alarms • Excellent customer service skills • CCTV IP Knowledge also beneficial • Fault Finding experience • Installation experience … Security industry. They offer a wide range of services including design, maintenance and installation of intruder systems, CCTV, and access control. Due to planned growth within the installation and service department, they are now actively looking to recruit an experienced Security Service/Installation Engineers Benefits Include: • Company Vehicle • Mobile Phone • Stand by Allowances • Call out Allowances • Generous More ❯

You build relationships easily; this comes naturally to you. You have experience in customer support, strong technical aptitude and consider yourself a critical thinker. Is this you? Key Benefits: Full time 37 Hours a week Monday to Friday hours will be worked between 8am until 6pm. You will be required to work Sat 8am to 1.00pm or Sun 8am … cover the business needs once you are fully trained. If working the weekend rota, you will receive the days off through the week. Free parking 4 x death in service cover Private Medical Insurance (BUPA – Individual cover) Medicash (Health Cash Plan) – individual + up to 4 children) Salary Sacrifice Pension Scheme 2 days per year to take part in … volunteering activities for a local charity of your choice Your responsibilities will include: Gathering customer support tickets Liaise with customers by telephone/Teams to provide information or trouble shooting Make outbound calls to facility managers proactively asking questions or offer help/training Resolve customers’ service complaints and equipment issues by coordinating with the install and services More ❯

Junior Account Executive Company Overview:, The successful candidate will be engaging with Commercial and Education client bases of a leading managed IT Service Provider. With sites across the UK and Ireland, the business has been operating for almost 50 years and is entering a new phase of exciting growth! Role Overview: You will play a crucial role in driving … business growth by managing client relationships and identifying new business opportunities. You will be responsible for understanding client needs, delivering tailored solutions, and ensuring a high level of customer satisfaction. This position requires a proactive, results-driven individual with excellent communication skills and a passion for sales. What they offer: £27k basic salary, with OTE taking your total earnings … with warm leads Prepare and deliver compelling sales presentations and proposals tailored to client need Collaborate with internal teams to ensure seamless delivery of products/services and exceptional customer service Meet and exceed sales targets and performance metrics Stay informed about industry trends, market conditions, and competitors to provide strategic insights Handle client inquiries and resolve issues More ❯

step in their career! The Person: Background working as a Technical Support Specialist or similar role Knowledge of computer systems, hardware, and software Problem-solving and troubleshooting skills Exceptional customer service and communication skills. Experience with remote support tools and ticketing systems (Zendesk is desirable) Interview Process: 2 stages Important Notice: Both Leo Technology and the companies we More ❯

you will play a crucial role in connecting customers to high-speed fiber broadband. You'll ensure installations are carried out efficiently, to the highest standards, and with a customer-focused approach, as you will be working inside clients' homes. Responsibilities: Installing and configuring fiber optic broadband systems in residential properties. Testing and troubleshooting to guarantee optimal system performance. … Previous experience in fiber installation or telecommunications is preferred. Strong technical aptitude and familiarity with fiber optic tools and systems. Excellent problem-solving and troubleshooting skills. Outstanding communication and customer service abilities. Full UK Manual driving license. More ❯

Job summary This is an excellent opportunity to contribute to the Health Informatics team supporting the day to day activties as a ICT Customer Services Manager, providing ICT Servicedesk Services across the Trust to ensure effective use of IT which supports staff and patients. The post holder will maintain the operational capability of the ICT Servicedesk with incident supporrt … with ensuring new requests are completed in a timely manner. Liaising with other teams within the department as required on technical and non-technical issues, and with third party customer organisations. Participate in the ICT on-call cover rotas as necessary. Main duties of the job Manage the work, professional and personal development of ICT Servicedesk staff. Manage the … of Servicedesk and 1st line ICT support service. Manage the provision of IT procurement, billing and monitoring services across the Trust. Ensure the Trust meets the obligations of its Service Level Agreements for the provision of IT services with 3rd Party and other NHS organisations. Ensure effective and efficient customer service. Participate in Trust wide IT on-call More ❯

will be reporting to the Digital Experience Manager and be part of a small, semi-autonomous design team. You'll be helping to deliver enhancements to a range of customer-facing sites that reach thousands of customers on a daily basis. You'll add value by making their experiences simple, usable, engaging, and exciting. Your key responsibilities will be … and support where needed Help understand our multi-national customers, their needs, and behaviours Contribute to user-centred tools such as personas and journey maps to visualise and share customer empathy with stakeholders Collaborate on Digital Research, seeking out, understanding, and keeping up to date with customer insight Support in delivery of Optimisation tests across all aspects of … our OTA websites with an aim to increase conversion ABOUT YOU Focuses on providing unrivalled service to our customers Hunger for learning, with a minimum of GCSE grade 4 or C (or equivalent) in English and Maths, and a commitment to completing a placement year (starting in 2026) as part of your third year at university. Ideally your degree More ❯