2 of 2 Permanent Document Management Jobs in the North East

Practice Group/Department: IT Regional - Service Desk Management - Newcastle Job Description We're Norton Rose Fulbright - a global law firm with over 50 offices and 7,000 employees worldwide. We provide the world’s preeminent corporations and financial institutions with a full business law service. At Norton Rose Fulbright, our strategy and our culture are closely entwined. We … part of the team actively assisting in resolving issues as well as your leadership responsibilities. Key Responsibilities The role will involve but is not limited to the following: Team Management: Ensuring that your team rota is managed, and the appropriate number of staff are available at the prescribed times. Taking joint responsibility with the Service Desk Team Leader (Desktop … customer escalations Part of the internal Service Desk escalation team, acting as a technical point of contact for the Service Desk Analysts, Senior Service Desk Analysts and Apprentices Process Management: Identifying service improvement initiatives for the Service Desk and ensuring these are documented, reported up and adhered to by the Service Desk Assist the Service Desk Manager with the More ❯

resolving Sage support queries via telephone, email and remote access Receiving and answering telephone calls or emails from customers on the support helpdesk to work towards resolving cases Call Management and prioritisation to ensure service levels agreements are met Problems analysis and investigation work Data investigation work and report writing Keeping up to date with latest software/patches … issues Knowledge, Skills & Experience; Sage 200 Accreditation preferred Accounting Qualifications preferred Knowledge of Sage 200c accounting software is essential Accounts knowledge is essential Knowledge of Eque2 Construct, Draycir Spindle Document Management, Draycir Credit Hound, Sicon and Eureka add-ons would be a distinct advantage Good understanding of Microsoft Office products Excellent written and verbal communication skills Customer focused More ❯