6 of 6 Permanent IT Support Jobs in the North East

Job Title: IS Support Analyst (2nd Line Support) Location: Morpeth, Northumberland Salary: £30,000-£32,000 per annum Are you a skilled IT professional looking to take the next step in your support career? We're seeking a proactive and technically capable IS Support Analyst to deliver expert second-line IT support across … Laboratory, Packaging, and Pharmaceutical manufacturing environments. About the Role: As an IS Support Analyst, you'll act as a vital link between the IT Helpdesk and end users working in highly regulated GxP environments. You will troubleshoot issues, maintain system integrity, and ensure minimal downtime of business-critical and validated systems. This role is key to supporting seamless … operations in both laboratory and production settings. Key Responsibilities: Provide second-line IT support for end users across regulated operational areas. Troubleshoot and resolve complex software, hardware, and infrastructure issues. Support and maintain validated workstations, instrumentation PCs, and specialized systems like LIMS, SCADA/HMI, and PLC-integrated devices. Collaborate with infrastructure teams and vendors to resolve More ❯

Employer description: Since 2008, Smart IT has been a trusted provider of innovative and reliable ICT solutions. We are more than just an IT support company – we are a technology partner dedicated to helping businesses thrive in an ever-evolving digital world. Our mission is to deliver cutting-edge technology, expert support, and proactive solutions tailored … to each client’s needs. With a customer-centric approach, we empower businesses across the UK to work smarter, safer, and more efficiently. Overview: As an IT Helpdesk Support Apprentice at Smart IT, you’ll play a key role in supporting our clients’ IT infrastructure and applications. This role will expose you to a wide variety … how our customers operate and the critical role technology plays in their business success. Working as part of a collaborative and skilled team, you’ll contribute to delivering exceptional IT support while also identifying opportunities to improve our processes and services. You’ll receive hands-on training, mentoring, and support, enabling you to develop both your technical More ❯

This is a great opportunity to join a growing IT support business, involved right at the heart providing customer support at 1st line with the flexibility to take ownership of any situation with a real chance of progression with the business. The right candidate will possess :- Excellent communication skills Self-motivated and enthusiastic Previous experience in an … IT support capacity Problem solving and attention to detail Experience Providing remote support to end users Troubleshooting with respect to Windows, Mac and Microsoft Office applications along with peripherals Supporting and configuring server solutions including Windows, Exchange and virtualisation e.g. VM Ware Active Directory, DNS, DHCP and Group Policy Back up solutions and principles Preventative maintenance on More ❯

A market leading law firm are looking to recruit an IT Apprentice to provide support and administration for all desktop applications, to take responsibility for the duties set out in the description, and to actively promote the best interests of the firm at all times. KEY DUTIES Provide first level support of desktop applications Provide first level … support of desktop hardware Provide first level support of peripheral devices Maintain IT issues and help notes Liaise with external support resources where applicable Building/testing future desktop setups To assist any other member of the department to fulfil their duties To undertake any other duties which may reasonably be requested CANDIDATE REQUIREMENTS Independent skills More ❯

A market leading law firm are looking to recruit an IT Apprentice to provide support and administration for all desktop applications, to take responsibility for the duties set out in the description, and to actively promote the best interests of the firm at all times. KEY DUTIES Provide first level support of desktop applications Provide first level … support of desktop hardware Provide first level support of peripheral devices Maintain IT issues and help notes Liaise with external support resources where applicable Building/testing future desktop setups To assist any other member of the department to fulfil their duties To undertake any other duties which may reasonably be requested CANDIDATE REQUIREMENTS Independent skills More ❯

Hours: Monday–Friday, 8am–5pm/9am–6pm (rota-based) Driving licence required We’re looking for a 2nd Line Support Engineer (with 1st line responsibilities) to join our small, friendly support team at a business-focused ISP. This is a hands-on, varied role that also includes some 1st line responsibilities, offering the opportunity to work across … large corporate clients with complex, multi-site Layer 2 networks and advanced FortiGate security systems, hosting business server clusters with us. What we’re looking for: Experience in technical support roles, ideally in a business ISP or MSP environment Strong communication skills with a professional phone manner A methodical and proactive troubleshooting approach Willingness to take on new challenges … and learn on the job Comfortable working independently and as part of a small team What you’ll be doing: Providing 2nd line support across our range of services Handling 1st line tasks where needed Supporting both small and large customers, including critical corporate environments Participating in the out-of-hours support rota Visiting customer sites when required More ❯